Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice. Nuance is an interactive voice recognition system used by the University's telephone system. It allows anyone who calls the University main number 519-253-3000 to say the name of the person that they want to be connected to, rather then pressing zero and speaking to the switchboard operator.
Requesting Assistance
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To request assistance with any Nuance IVR related issues, please click on the Open Ticket button on the right. This will bring up a form that you will need to fill-out and submit to open a support ticket with the I.T. Service Desk. You will receive a confirmation e-mail with the ticket reference number and additional instructions.