Junk Email Options in Outlook on the Web (OWA)

IT Services utilizes the anti-spam and anti-virus capabilities of Office 365, which block delivery of unwanted emails to your main inbox in Outlook on the Web. You can manage some elements of this service using the Junk email settings.

All users who previously checked spam using spamq.uwindsor.ca or Spam Digest email will need to follow the instructions in this knowledge base article. That functionality has been retired as of May 2020. 

Checking Junk

It's a good idea to regularly review messages in the Junk Email folder to check for legitimate messages that were incorrectly classified as junk. All junk email will be delivered to the Outlook folder titled "Junk Email"

If you find a message that isn’t junk, drag it back to the Inbox or any folder. You can also mark the item as not junk by doing the following:

  • Click Not Junk > Not Junk.

Adding emails to Safe and Blocked senders lists

Outlook on the Web provides a means for you to manage lists of the email addresses that you want to receive (Safe senders and domains) and those you don't (Blocked senders and domains). Email addresses and domain names in the Safe senders and domains list are never treated as junk email, regardless of the content of the message. You can add your Contacts and other correspondents to the Safe senders and domains list to confirm you'll always receive their messages in your inbox.

To add people to your Safe senders and domains list, do the following:

  1. In Outlook on the Web, open Settings by clicking on the Gear icon in the top right of the window

  2. .Then click View all Outlook settings

  3. On the window that appears, click Mail then click Junk email

  4. Under the heading for the appropriate list (Blocked senders or Safe senders) click the + Add button

  5. Enter the email address you want to add to the list

  6. Press the Enter key to add the email address

Additional Filter Options

There are a couple of options to control what senders are considered junk or not. You can instruct Office 365 to trust only those addresses that you add to the Safe senders and domains list and / or only email sent by your contacts. Either of these options will severely limit the amount of messages delivered to your Inbox, so use with caution.

Select the appropriate checkbox. If you are going to use these options, it is a good idea to select both of them.

 

Details

Article ID: 106372
Created
Tue 4/28/20 7:14 PM
Modified
Tue 4/28/20 11:11 PM

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