How to release a blocked message from the spam quarantine?

Office 365 and Outlook

IT Services now utilizes the anti-spam and anti-virus capabilities of Office 365, which block delivery of unwanted emails to your main inbox in Outlook 2016. If you use Office 365 or Outlook for your email, spam and junk mail can be found in the Junk Email folder. The Spam Quarantine no longer applies to your email.

Please see the instructions for Outlook for Windows or Outlook for Mac or Outlook on the Web.

If you have not yet been migrated to Office 365 for your email, please continue with this article.

PureMessage Spam Quarantine

If your email is not on Office 365, you will receive a daily digest of quarantined e-mails from sent by the PureMessage appliance. This digest contains information on e-mail messages that have been quarantined during the past 24 hours, such as the sender and subject line. The digest summary will look like this:

Outlook and OWA

If you are using Outlook or Outlook Web App (OWA) and would like to release any of the messages, simply click on the ID link in the first column next to the message. This will compose a message to be sent back to the quarantine server prompting the release of the message to your mailbox. You must click "Send" to finalize it.

To release all messages listed in a digest, simply Reply to the message. This will ensure that all the IDs of the messages you want are included in your reply.

SpamQ Web Site

You can also use Sophos Email Appliance web interface to manage your quarantine, and Approved/Blocked Senders lists. Launch your web browser and go to and login using your UWin ID and password. Release your message through the Blocked Message screen.


Note that redirects to which uses a self-signed SSL certificate. Depending on a browser that you are using, you need to perform additional steps to get to this site.

Google Chrome

  1. Click on ADVANCED
  2. Clcik on Proceed to

Internet Explorer

  1. Click Continue to this website link to proceed.


  1. Click Add Exception
  2. Clcik on Confirm Security Exception