Popular Articles

Login pages for University systems and apps.
Provides links to login pages for various systems and apps. You must have been granted access to use these in order to log in.
What to do if I forgot my UWin Account password?
What to do when you forgot your UWin Account password?
What is the difference between a group and distribution list in Office 365?
An outline of differences between these two different types of groups.
Why is the calendar permissions button greyed out in Outlook 2016 for Mac?
Instructions to make the calendar permissions button in Outlook for Mac 2016 visible
Why are my folders not displaying in alphabetical order in Outlook?
Outlook 2013 allows you to have folders in any order you choose - you can re-arrange them however you see fit.
Can't sign in to Skype for Business
If the Skype for Business cache becomes corrupted, the user might receive an error message such as: "Server temporarily unavailable" or "Username, password or domain appears to be incorrect." The solution is to delete the Skype for Business cache.
Is it possible to recall a message using Outlook or Office 365?
How to recall a message using Outlook 2013, and message recall limitations to be aware of.
Why do I receive the error "Message could not be saved" when sending a message with an attachment in Outlook for Mac?
You must run Repair Disk Permissions utility that may take a few minutes depending on the amount of files you have on your Mac. Once the repair is complete, launch Outlook and you should be able to send attachments.
How do I activate my UWin Account?
Instructions for new students on how to activate their UWin Account.
How many e-mail addresses can I put in Outlook's and OWA's To, CC & BCC fields?
To combat spam and mass-mailing worms or viruses, Microsoft imposes the following limits in Office 365 to messages, senders, or recipients.
How do I remove a shared mailbox from Outlook 2013?
If you no longer need access to a shared maibox, you need to notify IT Service Desk and follow these instructions to remove an account in your Outlook 2013.
Known Issue: OneDrive duplicate files
In some situations, duplicate files can appear on OneDrive: one with the the original file name, and a duplicate with the same file name with the PC name appended.
How do I "Send and File" messages in Outlook?
How to duplicate Lotus Notes feature called "Send & File" that allowed the sender to save a copy of the sent message in a folder other than the default "Sent Items" folder.
How do I change my UWin Account password?
UWin Account services site provides users with instructions on how to change their UWin password.
Where is the Notes.ini file located on the Macintosh?
The equivalent of notes.ini on a Mac OS X workstation is called Notes Preferences file and it is normally hidden. You can get to it following these instructions.
Where do I find notes.ini file on a computer running Windows 7?
In a single-user user installation of Notes, the notes.ini file is located inside the binary files folder. But in a multi-user installation of Notes (default for Windows 7), the notes.ini file is located inside each user's data folder, which by default is hidden.
Known issue: Error message while opening Excel file with a very long path on Windows 7
When trying to open certain .xls files in Excel 2013 that are stored in a subfolder that is nested several layers deep, an error message comes up: "Sorry, we couldn't find <filepath>. Is it possible it was moved, renamed or deleted?"
Is there a limit to the number of accounts in Outlook?
This article provides a workaround to the limit of accounts that can be added to Outlook. By default, Outlook 2010 and Outlook 2013 allow up to 10 Exchange accounts to be configured in a single mail profile. If you for some reason need to add more than 10 Exchange accounts to your mail profile, you can extend this limit to via a Windows Registry tweak.
How to open a ticket on the self-service Client Portal?
Learn how to submit service requests and report issues by opening tickets on the self-service Client Portal, and then track progress on your request, and submit feedback to staff working on your request.
Known Issue: "Negotiation timeout occurred" error while using ShrewSoft VPN client.
This problem is caused by a conflict between the VPN software and the Microsoft Virtual WiFi Miniport adapter. This problem only occurs on Windows 7. Solution is to remove ShrewSoft software from your computer and replace it with GlobalProtect.
How do I create an "All Documents" view in Outlook for Windows?
Instructions for duplicating Lotus Notes' "All documents" view in Outlook for Windows
Can multiple people be editing the same MS Office file stored on OneDrive at the same time?
One of the benefits of storing MS Office files on OneDrive as opposed to on the shared network drives is that multiple people can work on the same file at the same time, but there are some caveats.
How can I see who is in a group or mailing list before I send an e-mail message in Outlook?
There are two different ways to display the names of members of a group or mailing list in Outlook before sending an e-mail message addressed to that group or mailing list.
How do I find out who has an Excel workbook locked in OneDrive for Business?
How do I find out who has an Excel workbook locked in OneDrive for Business?
How do I configure or update my UWin Account security questions?
In the event that you forget your UWin ID password, answering three secret questions will enable you to reset your password online without having to visit the Service Desk in person and present your ID.