Popular Articles

What do I do if I forgot my UWin Account password?
What to do when you forgot your UWin Account password?
Login pages for University systems and apps.
Provides links to login pages for various systems and apps. You must have been granted access to use these in order to log in.
How do I remove a shared mailbox from Outlook?
If you no longer need access to a shared maibox, you need to notify IT Service Desk and follow these instructions to remove an account in your Outlook 2013.
What is the difference between a group and distribution list in Office 365?
An outline of differences between these two different types of groups.
How can I see who is in a group or mailing list before I send an e-mail message in Outlook?
There are two different ways to display the names of members of a group or mailing list in Outlook before sending an e-mail message addressed to that group or mailing list.
Why is the calendar permissions button greyed out in Outlook 2016 for Mac?
Instructions to make the calendar permissions button in Outlook for Mac 2016 visible
How to I reset MS Outlook desktop app on Windows PC?
This article explains how to reset Outlook profile which stores your e-mail account data.
Why are my folders not displaying in alphabetical order in Outlook?
Outlook 2013 allows you to have folders in any order you choose - you can re-arrange them however you see fit.
Is it possible to recall a message using Outlook or Office 365?
How to recall a message using Outlook 2013, and message recall limitations to be aware of.
Sign In Troubleshooting Tips
Instructions for accessing Blackboard, UWinsite Finance and/or UWinsite Student when the new login process introduced January 2020 is not working with a UWin Account.
Known Issue: OneDrive duplicate files
In some situations, duplicate files can appear on OneDrive: one with the the original file name, and a duplicate with the same file name with the PC name appended.
Activating UWin Account
Instructions for new students on how to activate their UWin Account.
Known Issue: GlobalProtect on macOS stuck at Connecting
GlobalProtect on macOS hangs when Connecting due to a security block. You can use System Preferences to give it security permission to run properly.
FAQ: Microsoft 365 for Students (formerly Office 365)
Frequently asked questions related to Office 365 for students
Can multiple people be editing the same MS Office file stored on OneDrive at the same time?
One of the benefits of storing MS Office files on OneDrive as opposed to on the shared network drives is that multiple people can work on the same file at the same time, but there are some caveats.
How many e-mail addresses can I put in Outlook's and OWA's To, CC & BCC fields?
To combat spam and mass-mailing worms or viruses, Microsoft imposes the following limits in Office 365 to messages, senders, or recipients.
Why do I receive the error "Message could not be saved" when sending a message with an attachment in Outlook for Mac?
You must run Repair Disk Permissions utility that may take a few minutes depending on the amount of files you have on your Mac. Once the repair is complete, launch Outlook and you should be able to send attachments.
Is there a limit to the number of accounts in Outlook?
This article provides a workaround to the limit of accounts that can be added to Outlook. By default, Outlook 2010 and Outlook 2013 allow up to 10 Exchange accounts to be configured in a single mail profile. If you for some reason need to add more than 10 Exchange accounts to your mail profile, you can extend this limit to via a Windows Registry tweak.
How do I "Send and File" messages in Outlook?
How to duplicate Lotus Notes feature called "Send & File" that allowed the sender to save a copy of the sent message in a folder other than the default "Sent Items" folder.
How can I tell which distribution lists and groups a person belongs to in Office 365?
By looking at the Membership section of the person's Contact Card in Outlook, you will be able to see all of the distribution lists and groups that the person belongs to.
Known Issue: "Negotiation timeout occurred" error while using ShrewSoft VPN client.
This problem is caused by a conflict between the VPN software and the Microsoft Virtual WiFi Miniport adapter. This problem only occurs on Windows 7. Solution is to remove ShrewSoft software from your computer and replace it with GlobalProtect.
How to reinitialize your Lotus Notes client (same user)?
In some situations, some issues with Lotus Notes can be fixed by re-running the initial setup.
Unable to activate Microsoft Office for Mac
MIcrosoft Office for Mac is unable to activate
How do I change my UWin Account password?
UWin Account services site provides users with instructions on how to change their UWin password.
Where do I find notes.ini file on a computer running Windows 7?
In a single-user user installation of Notes, the notes.ini file is located inside the binary files folder. But in a multi-user installation of Notes (default for Windows 7), the notes.ini file is located inside each user's data folder, which by default is hidden.