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While it is possible to recall a message using Outlook for Windows, please be aware of the following limitations:
- Messages can only be recalled from other UWindsor Office 365 users, not external accounts.
- Messages can only be recalled if they have not been read.
- Currently a recall can only be initiated from Outook for Windows.
To recall a message using Outlook for Windows, perform the following steps:
- Open the message you wish to recall in your sent items by double-clicking on it.
- In the open message go to the File menu and choose Info > Resend or Recall > Recall This Message
- In the dialog box that pops up select either the option to Delete the copies of this message or Delete and replace them with a new message, and then click OK.
- After submitting a recall request, usually less than 30 seconds later, the sender will get an email notification from the service with the subject "Message Recall Report for message [original message subject]"
Status updates are usually pretty quick but can sometimes take up to 5 minutes for a message with up to a few hundred recipients. For a large number of recipients (tens of thousands) the recall itself is still fast, but it can take up to 30+ minutes to retrieve the recall status for all recipients.