Installing GlobalProtect VPN client on mobile devices (Apple, Android)

Summary

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The Palo Alto GlobalProtect software that you can install on your device sets up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for iOS (iPhone, iPad) and Android devices.

Body

Accessing certain resources on the University's network requires that you use a secure VPN connection. To establish a VPN connection, you will use the GlobalProtect app that is available in the app stores for Andoid, Chromebook and Apple iOS platforms.

Downloading and Installing GlobalProtect

The instructions are essentially the same for both Apple and Android devices:

  1. Use the device's app store (e.g. Google Play, App Store) to search for "globalprotect vpn"
    Search results and correct GlobalProtect selection.
  2. From the results, install GlobalProtect by Palo Alto Networks

    Android view:
    Google Play GlobalProtect page

    iOS view:
    iOS App Stor GlobalProtect page
     
  3. When the application is installed, launch GlobalProtect if it does not launch automatically.
    GlobalProtect icon on Android
  4. When prompted for a Portal, enter "securelogin.uwindsor.ca" and click Connect. 

5. When prompted to Sign in, enter your UWinID or your uwinid@uwindsor.ca email, and password, then click Sign In.


6. If you are prompted about creating a Connection request, click OK to accept the request.

Android prompt:
Android GlobalProtect VPN Connection request screen

iOS prompt:
iOS GlobalProtect VPN Connection request screen

 

7. The GlobalProtect app will show CONNECTED when the VPN connection has been established. There may also be a lock icon or the word VPN in the notification area at the top of the screen.

Android view:
Android GlobalProtect Connected screen and notification icon

iOS view:
iOS GlobalProtect Connected screen and notification icon

Reconnecting GlobalProtect

GlobalProtect is designed to stay connected at all times to keep you secure, but sometimes it may disconnect. You can re-establish the connection by launching GlobalProtect and it will automatically reconnect the VPN connection. You can also click the Connect button in the app.

Details

Details

Article ID: 112514
Created
Thu 7/23/20 7:00 PM
Modified
Tue 9/10/24 5:03 PM

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I.T. Services has deployed and maintains a number of firewalls, which are network systems that are designed to block unauthorized access while permitting legitimate network traffic. Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your device makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.