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If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.
Note:
- You won't lose any user data by clearing the cache.
- Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.
Clear Teams cache in Windows
- If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
- Open the Run dialog box by pressing the Windows logo key
+R.
- In the Run dialog box, enter
%appdata%\Microsoft\Teams
and then select OK.
- Delete all files and folders in the %appdata%\Microsoft\Teams directory.
- Restart Teams.
Clear Teams cache in macOS
-
If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
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In the Finder, click Go in the menu bar at the top, and select the Go to Folder option.
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Next, copy and paste the following path in the text field on the pop-up window and click Go.
-
~/Library/Application Support/Microsoft
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Right-click on the Teams folder and select Move to Bin. Restart Teams.
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Open Spotlight Search by clicking on the magnifying glass icon at the top right corner of the menu bar or press Command + space bar.
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Type "Keychain" in Spotlight Search, and from the suggestion that appear, click on Keychain Access.
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Search for "Microsoft Teams" in Keychain Access and locate the Microsoft Teams Identities Cache. Right click on this item and select Delete. Close Keychain Access.