Forcing Intune Check-in on the Device

In some situations, it may be necessary to force Intune agent on the managed device to contact Intune service in the cloud (check-in). This will ensure that all assigned configuration and compliance policies are re-applied and refreshed on the device.

In some situations, it may be necessary to force Intune agent on the managed device to contact Intune service in the cloud (check-in). This will ensure that all assigned configuration and compliance policies are re-applied and refreshed on the device. For example, your device may be showing as not compliant even though all Windows updates have been installed. To force Intune agent to check-in:

1. Go to Windows Settings.
2. Click on Accounts.
3. Click on Access work or school.
4. Click on Connected to University of Windsor's Entra ID (corporate) or Workplace or school account (personal BYOD) then on Info button.
5. Scroll down and click on Sync button.
6. Wait for the message that "The sync was successful" with a current date/time.

OTE: If there is a message in red font that sync failed because there is an issue with user credentials, follow instructions on the screen to refresh your credentials.