Recently Modified Articles

Known Issue: Windows 10 alternate authentication methods do not provide access to file shares and print queues
Once you sign into Windows using your PIN, you will not automatically have access to on-prem Active Directory file shares or print queues.
University of Windsor Data Services Retention and Termination
When does the University delete my files?
ConnectWise Control Client
ConnectWise Control Client software is being installed on every University owned workstation. It allows IT Services staff to remotely connect to workstations for the purpose of troubleshooting, software installation, etc.
Computer naming convention
As of  May 1, 2018, I.T. Services adopted a new naming convention for Windows computers. Computer name will consist of two parts separated by a dash: DEPT-123456, where "DEPT" is a departmental code, and "123456" is a TeamdDynamix Asset ID.
Managing Room and Resource Reservations in Office 365
By default, anyone can book a room or resource in Office 365.
FAQ: Microsoft Office 365 for Students
Frequently asked questions related to Office 365 for students
Setting up an e-mail client software to access student UWin Gmail account
Some students may want to access their UWinGmail account using an e-mail client software, rather than the native web interface, because of accessibility issues.
FAQ: UWin Gmail
A list of frequently asked questions about UWinGmail student e-mail system.
Why do I get logged out of YouTube when I log in to my UWinGmail account?
Many users have discovered that it is not possible to use YouTube, Google+ or other Google services with a UWinGmail account. There is a workaround.
Is it possible to forward my UWin Gmail account to another address?
We strongly discourage forwarding your student e-mail account to another address.
Can I log into both my personal Gmail and UWinGmail accounts at the same time?
Many people have a personal Gmail account in addition to their UWinGmail account. Google has provided a mechanism to allow multiple Google accounts at the same time, called "Multiple sign-in."
Can faculty or staff members get UWin Gmail accounts?
UWin Gmail accounts are available only to students.
What will happen to my UWin Gmail account after I graduate?
After your graduation, your UWin ID type will transition from "Undergraduate Student (U)" or "Graduate Student (G)" to "Alumni (A)" and your UWin Gmail account will remains active.
How to add another user as local administrator on the machine that is joined to Azure AD?
By default only the person who joined the computer to Azure AD is granted local administrator rights.
How to enable BitLocker drive encryption on your Windows 10 computer?
To provide additional security for sensitive data stored on your University-owned Windows 10 laptop, I.T. Services can assist you with enabling Bitlocker drive encryption.
University of Windsor Software Entitlements and Distribution
The SoftwareDepot website will soon be retired. This article contains information on how University faculty, staff and students can obtain software that they are licensed for under campus agreements, or can purchase a discounted license for under the acadmic/volume pricing agreements.
What is Windows Hello?
Windows 10 has a new feature called Windows Hello that currently has some limitations and is not available on all computers
Printing to GoPrint with your own MacOS computer
Instructions on setting up your Apple Mac laptop to use the a campus GoPrint printer.
How to install MS Office through Office 365 portal?
All University of Windsor employees and students are entitled to install MS Office on up to five computers by logging into portal.office.com
Accessing Microsoft Power BI
Information on using and installing Power BI
Microsoft Visio and Project Licensing
With Office 365, Microsoft transitioned to subscription-based licensing. Licenses for individual products are purchased and assigned to individual users online rather than by entering Product Key on the workstation. Microsoft Visio and Project are not covered by the current licensing agreement. Clients interested in using this software have the option to purchase the subscription license thought IT Services at a discounted academic pricing.
Modern Device Management
I.T. Services uses Active Directory and Azure Active Directory with Intune to manage University-owned devices, as well as to secure University corporate data on privately owned devices (BYOD).
Using KeePass to Manage Passwords
The University’s IT Digital Password Management Policy requires regular renewal (changing) of passwords. KeePass is a tool which can be used to make organising these passwords easier.
Joining multi-user Windows 10 workstation to Azure Active Directory
This article explains where to retrieve a provisioning package for adding a device to Azure Active Directory and Intune as well as how to apply the package in OOBE or online operating system.