General Software Support

I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

Software on University computers and personal BYOD computers is managed by Microsoft Intune device management platform. To install University software on your computer:

  1. Launch Company Portal app that is already installed on your work computer, or go to University of Windsor Intune Company Portal (portal.manage.microsoft.com) and sign in with your UWin Account (Microsoft work or school account), if prompted.
  2. Click on Apps.
  3. Find the software that you need to install and click on its title to see details.
  4. Click on Install button.

Requesting Assistance

Have a question about this service? Ask it here.

To request assistance with these packages, click on the corresponding link:

To request assistance with other software packages, please click on Open Ticket button on the right. This will bring up a form that you will need to fill-out and submit to open a support ticket with the I.T. Service Desk. You will receive a confirmation e-mail with the ticket reference number and additional instructions.

 
Open Ticket

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Frequently asked questions related to Office 365 for students
All workstations managed by Intune will receive an automated installation of Microsoft 365 Apps (formerly Office 365 Pro Plus). The procedure outlined in this article should only be used on workstations that have not yet been upgraded to Modern Desktop as well as BYOD workstations (eg. home computer) and student computers.

Details

Service ID: 9967
Created
Tue 8/4/15 12:07 PM
Modified
Fri 7/22/22 11:16 AM