Known issue: OneDrive client will not start on Windows 10

Tags OneDrive

If OneDrive cannot be started in Windows 10, please check the following two settings:

  1. Check Registry.
    a)  Press (Windows key) + R to open the Run box.
    b)  Type regedit and click OK.
    c)  Navigate to HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDrive. Make sure DisableFileSyncNGSC is set to "0". (It is also OK if the registry doesn’t exist)
     
  2. Check Group Policy settings.

         a)  Press (Windows key) + R to open the Run box.

         b)  Type gpedit.msc and click OK.

         c)  In the Local Group Policy Editor, in the folder list under Local Computer Policy, navigate to Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > OneDrive > Prevent the usage of OneDrive for file storage. Make sure it is set to "Not configured" or "Disabled".

Run gpupdate /force from a command line to refresh the group policies and OneDrive should now start.

Details

Article ID: 84186
Created
Thu 8/1/19 10:07 AM
Modified
Thu 8/1/19 1:53 PM