Why do I get "The credentials provided cannot be determined to be authentic" when trying to log in?

After providing your credentials (UWinID and password) to log in, the following message is displayed: "The credentials you provided cannot be determined to be authentic."

The most common causes of this problem are either an incorrect password or accidentally including @uwindsor.ca after your UWinID.  Your UWinID does not contain the suffix @uwindsor.ca.

Try again after verifying your password at http://www.uwindsor.ca/verifypassword and removing @uwindsor.ca after your UWinID.  If you continue to be unable to log in, contact the IT Service Desk.



Article ID: 9117
Mon 10/19/15 1:26 PM
Mon 6/18/18 7:49 AM