Popular Services

Your UWin Account is your personal digital identification for accessing a number of on-line services at the University of Windsor. A valid and active UWin Account is required of everyone associated with the University of Windsor who plans on using any of the IT systems and services.

Launched November 2018, UWinsite Student is the University of Windsor’s student information platform that replaced the legacy Student Information System commonly known on campus as SIS, Forte, or myUWindsor.ca. Used primarily by students, faculty and staff, UWinsite Student also serves applicants and alumni.

Blackboard is the Learning Management System (LMS) that the University of Windsor supports. It is a robust system with several communication tools including Announcements, Discussions, and a Virtual Classroom called Blackboard Collaborate Ultra; multiple assessment options such as Tests and Assignments; and interactive tools including Journals, Blogs, Discussions and Wiki.

All students at the University of Windsor have personalised UWin Gmail accounts which must be used for all official communications with the University. Not available to faculty and staff.

OneDrive is a file hosting and sharing service in Microsoft Cloud that is included in Office 365 suite of applications available to University of Windsor faculty, staff, and students. The current storage limit for OneDrive users is 1 TB.

Microsoft Office 365 is a productivity, collaboration, and messaging platform. All faculty and staff are required to use Office 365 e-mail for the official University business related correspondence. Currently, only faculty and staff have access to e-mail and Outlook app in Office 365; not available to students.

The Scantron software and hardware is used for computerized test scoring. An on-line service request form must be filled out prior to coming to Operations Service Counter.

University classrooms are equipped with audio-visual equipment to assist instructors with the delivery of academic materials. Faculty, staff and students can order equipment for their class or event to fulfill AV requirements for rooms without integrated media systems.

Multiple camera location recordings of guest speakers, conferences, and other special events on campus; full production of promotional and instructional audio or videos and audio/video/presentation consultation and support for special events. Also access to on-campus television and sound studios and studio equipment with professional support to assist faculty, staff and students.

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

I.T. Services will assist with I.T. related employee onboarding (workstation setup, office telephone service, access to systems and resources), and offboarding (termination of access, workstation redeployment).

To support University of Windsor website, I.T. Services maintains a content management system (CMS) powered by Drupal. A CMS is a computer application that allows publishing, editing, modifying, organizing, deleting, and maintaining content from a central interface.

Requests for access to UWinsite Student system, access level changes, as well as any access-related issues.

Wireless (WiFi) network access is available throughout the University campus, and selected off-campus locations.

I.T. Services uses the Software Depot web site for software distribution.

Faculty, staff and students who would like to use software that is not covered by any of the campus-wide licensing agreements can submit a request to purchase a license.

I.T. Services provides assistance to all departments with the process of procurement and configuration of computers (desktops and laptops).

Ask.UWindsor (or UWinsite Service) is a service platform to help address applicants’ and students’ questions about UWindsor.

Microsoft Teams is a collaboration platform that combines workplace chat, meetings, notes, and files. It is built on existing Microsoft technologies like Skype and SharePoint woven together by Office 365 Groups.

eGAS allows candidates to apply for graduate studies at the University of Windsor, submit required documents, and track progress of their application. To be able to access eGAS applicants must first create an eGAS account. Note that UWin Account cannot be used to sign into eGAS at this time.

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your computer makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.

I.T. Services provides full support for these MS Office 365 productivity apps: Word, Excel, PowerPoint, OneNote, Visio, Project, Publisher. Older versions of Office and MS Access are not supported.

I.T. Services provides telephone services to all locations on campus, and selected off campus locations, including connecting new lines and extensions, moving existing lines, installing or repairing phone jacks, long distance codes, etc.

I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

Use this form to open a ticket requesting support for your hardware related inquiry.