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I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.

I.T. Services provides assistance with a wide range of printing issues.

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

Electronic Research Services Office (eRSO)
The Electronic Research Services Office software (eRSO) is being used by the Office of Research and Innovation Services (ORIS), Research Ethics Board (REB), Animal Care Committee (ACC), and Chemical Control Centre (CCC) to manage their daily work.

I.T. Services provides assistance to faculty and staff experiencing hardware problems with their work devices, or wanting to upgrade or dispose their devices.

The My Attendance application supports the tracking of staff absences at the department level.

ConnectWise Control is the remote support tool for the University of Windsor

mySuccess is the University of Windsor’s platform to support career and experiential education.

ESS (Early Support System), SET (Students Evaluation of Teaching)

Raiser's Edge (management of alumni donor records), CAMPUSCALL (phonathon software used to support University’s telephone fundraising program)

The Flexible Work Arrangements (FWA) program hopes to achieve a flexible work environment that supports the overall wellbeing of employees, is aligned with the University’s mission, and contributes to its success.

The student placement management software Sonia supports key stages of Faculty of Education's student teacher placement program and ensures a seamless transition of student data, records management, plus time-saving automation, communication, and workflow mapping.

Blackboard is the Learning Management System (LMS) that the University of Windsor supports. It is a robust system with several communication tools including Announcements, Discussions, and a Virtual Classroom called Blackboard Collaborate Ultra; multiple assessment options such as Tests and Assignments; and interactive tools including Journals, Blogs, Discussions and Wiki.

To support University of Windsor website, I.T. Services maintains a content management system (CMS) powered by Drupal. A CMS is a computer application that allows publishing, editing, modifying, organizing, deleting, and maintaining content from a central interface.