I.T. onboarding refers to the process through which a new employee acquires access to I.T. resources that they require to perform their job. I.T. offboarding refers to removal of access to I.T. resources from anyone who is no longer employed by the University of Windsor.
For any positions that require access to I.T. resources, I.T. Services department needs to be involved when:
- a new employee is hired (ie. someone who previously was not employed by the University)
- an existing employee is transitioning into a new position
- an existing employee resigned or was terminated
*If a new computer setup is required, please ensure to fill out a secondary ticket. *
Note: IT Services does require lead time to get an account created. It can be expected that the account activation instructions will be sent to the new account holder within 5 business days of ticket creation and requested access be granted within 10 business days of ticket creation.
Requesting Assistance
Have a question about this service? Ask it here.
To request assistance with employee I.T. onboarding and offboarding, please click Open Ticket button on the right. This will bring up a form that you will need to fill-out and submit to open a support ticket with the I.T. Service Desk. You will receive a confirmation e-mail with the ticket reference number and additional instructions.
Onboarding
Please be sure to open a ticket as soon as possible to ensure that I.T. Services has adequate time to fulfil this request prior to their first day.
NOTE
- If you plan on procuring a new computer for your new employee, you have to submit your request as a separate ticket in addition to the onboarding service request ticket. The new computer procurement ticket for your new employee should be submitted under their name.