Known Issue: Error "Sorry, but we're having trouble signing you in"

Summary

This issue usually happens when your computer's clock is correct, but your time zone is not. Please double-check your computer time zone settings to make sure it is configured with the correct time zone for the area that you're in.

Body

Sometimes the following error message comes up when you are trying to sign in with your Microsoft school or work account: "Sorry, but we're having trouble signing you in. AADSTS90014: The required field 'request' is missing from the credential (...)"

This issue usually happens when your computer's clock is correct, but your time zone is not. Please double-check your computer time zone settings to make sure it is configured with the correct time zone for the area that you're in.

 

Details

Details

Article ID: 139018
Created
Thu 10/28/21 12:05 PM
Modified
Thu 10/28/21 12:07 PM

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