Sign In Troubleshooting Tips

Here are some troubleshooting tips for sign in issues.

Students

If you are unable to access Blackboard, Microsoft 365 Apps (Office 365) or UWinsite Student through UWindsor's sign-in process, please ensure you have fully activated your UWin Account by:

  1. Setting up your multi-factor authentication (MFA) options
  2. Extending your UWin Account 

If fully activating your UWin Account does not resolve the issue, please also try syncing it.

Faculty and Staff

If you are unable to access Blackboard, Microsoft 365 Apps (Office 365), myUWinfo, UWinsite Finance or UWinsite Student through UWindsor's sign-in process, please ensure you have:

  1. Activated your UWin Account
  2. Set up your multi-factor authentication (MFA) options (on-campus instructions / off-campus instructions)
  3. Waited - it may take up to one business day for some UWindsor systems and services to recognize your credentials
  4. If necessary, completed the system access request form (for example, staff access to UWinsite Student is role-based and only granted when necessary)

Everyone

In addition to the tips above:

  • Remember that on the Sign in screen, you need to enter (or select) your full UWinID@uwindsor.ca (including the "@uwindsor.ca" part). 
  • If signing into Blackboard, you can use the legacy login method by clicking the "Alternate Sign-In Method" button (appears below the main sign-in button).
  • If you need to verify your UWin Account password, click here.
  • If you need to change or reset your UWin Account password, please see account.uwindsor.ca. 

If the above information does not resolve your sign-in issue, please submit an incident ticket to report it. 

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Details

Article ID: 95903
Created
Wed 1/15/20 12:16 PM
Modified
Thu 10/28/21 1:52 PM

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