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Categories (13)
Identity & Directories
Accounts & Passwords, UWin Account, LDAP Directory & Enterprise Directory Services (eDS), myUWinfo Employee HR Portal
Messaging & Collaboration
E-mail (Office 365 Outlook & UWin Gmail), chat and on-line meetings (Teams), Microsoft 365, PureMessage spam filter, personalised e-mail address, listserv.
Media Production & Special Event Services
Consultation and creation of promotional or instructional video or audio; documentation of special events, conferences, etc.; audio/visual/presentation support for special events; Lambton/Erie studio bookings and photography; audio and video conferencing; uView video streaming.
Teaching & Learning
Blackboard, Classrooms & AV Equipment, Computer Labs, UWinsite Student, mySuccess (Orbis) Portal, ARC1 Unix Server
UWinsite
UWin ERP system including UWinsite Finance, UWinsite Student, UWinsite Engage and UWinsite Service (Ask.UWindsor)
Administrative Systems
eDS, VIP (HRIS), Library, Alumni, Research and other academic and administrative systems.
Web Services
Website design and maintenance, Drupal CMS, Lotus Notes apps, Qualtrics/Fluid Surveys
Workstation & Device Management
Employee on/off-boarding, procurement & provisioning of computers, networked printers, computer labs.
Software Support
I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.
Network & Internet Connectivity
Includes wireless (WiFi), wired network, VPN, and Internet access.
File Sharing & Printing
Microsoft file server network drives, OneDrive, Office 365 Groups, Teams, Novell network drives, GoPrint, Xeroxes, and general printing.
Telecom & Mobile
Find a Person (Campus Phone Directory, office & residence telephone service, CallPilot voicemail, Nuance IVR, Telus corporate smartphones.
Scantron
Scanning of Testing Scoring and Student Evaluation of Teaching (SET) sheets.
Services (3)
General I.T. Support Request
Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.
General I.T. Support Request (no sign-in required)
This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.
I.T. Project Request
Comprehensive Project Request form to be used in the evaluation and prioritization of new projects.
Additional Resources
Popular Services
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UWinsite Student
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General I.T. Support Request
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UWin Account
UWinsite Student
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Guest Wireless UWin Account
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