Service Catalog

Categories (13)

UWin Account (UWin ID & Passwords), MFA, , LDAP Directory & Enterprise Directory Services (eDS), myUWinfo Employee HR Portal

E-mail, chat and on-line meetings (Teams), Microsoft 365, personalised e-mail address, listserv.

Blackboard, Brightspace, Classrooms & AV Equipment, Computer Labs, UWinsite Student, mySuccess (Orbis) Portal, ARC1 Unix Server

UWin ERP system including UWinsite Finance, UWinsite Student, UWinsite Engage and UWinsite Service (Ask.UWindsor)

eDS, VIP (HRIS), Library, Alumni, Research and other academic and administrative systems.

Website design and maintenance, Drupal CMS, Lotus Notes apps, Qualtrics Surveys

Employee on/off-boarding, procurement & provisioning of computers, networked printers, computer labs.

I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

Wireless (WiFi) and wired campus network, firewall, VPN, DHCP and DNS services.

Microsoft file server network drives, OneDrive, Office 365 Groups, Teams, Novell network drives, GoPrint, Xeroxes, and general printing.

Find a Person (Campus Phone Directory, office & residence telephone service, CallPilot voicemail, Nuance IVR, Telus corporate smartphones.

Scanning of Testing Scoring and Student Evaluation of Teaching (SET) sheets.

Consultation and creation of promotional or instructional video or audio; documentation of special events, conferences, etc.; audio/visual/presentation support for special events; Lambton/Erie studio bookings and photography; audio and video conferencing.

Services (3)

General I.T. Support Request

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

General I.T. Support Request (no sign-in required)

This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.

I.T. Project Request

Comprehensive Project Request form to be used in the evaluation and prioritization of new projects.