Service Catalog

Categories (13)

Identity & Directories

UWin Account (UWin ID & Passwords), MFA, , LDAP Directory & Enterprise Directory Services (eDS), myUWinfo Employee HR Portal

Messaging & Collaboration

E-mail (Office 365 Outlook & UWin Gmail), chat and on-line meetings (Teams), Microsoft 365, PureMessage spam filter, personalised e-mail address, listserv.

Media Production & Special Event Services

Consultation and creation of promotional or instructional video or audio; documentation of special events, conferences, etc.; audio/visual/presentation support for special events; Lambton/Erie studio bookings and photography; audio and video conferencing; uView video streaming.

Teaching & Learning

Blackboard, Classrooms & AV Equipment, Computer Labs, UWinsite Student, mySuccess (Orbis) Portal, ARC1 Unix Server

UWinsite

UWin ERP system including UWinsite Finance, UWinsite Student, UWinsite Engage and UWinsite Service (Ask.UWindsor)

Administrative Systems

eDS, VIP (HRIS), Library, Alumni, Research and other academic and administrative systems.

Web Services

Website design and maintenance, Drupal CMS, Lotus Notes apps, Qualtrics/Fluid Surveys

Workstation & Device Management

Employee on/off-boarding, procurement & provisioning of computers, networked printers, computer labs.

Software Support

I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

Network & Internet Connectivity

Includes wireless (WiFi), wired network, VPN, and Internet access.

File Sharing & Printing

Microsoft file server network drives, OneDrive, Office 365 Groups, Teams, Novell network drives, GoPrint, Xeroxes, and general printing.

Telecom & Mobile

Find a Person (Campus Phone Directory, office & residence telephone service, CallPilot voicemail, Nuance IVR, Telus corporate smartphones.

Scantron

Scanning of Testing Scoring and Student Evaluation of Teaching (SET) sheets.

Services (3)

General I.T. Support Request

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

General I.T. Support Request (no sign-in required)

This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.

I.T. Project Request

Comprehensive Project Request form to be used in the evaluation and prioritization of new projects.