Information Technology

Technology-related services.

Categories (8)

Accounts & Sign-in

UWin Account (UWin ID & Passwords), MFA, LDAP Directory & Enterprise Directory Services (eDS), myUWinfo Employee HR Portal
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Administrative Apps

UWinsite, HRIS, and other administrative systems and applications.
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AV, Classrooms & Computer Labs

General purpose and specialised computer labs and classrooms across campus; audio-visual equipment used in classrooms.
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Messaging & Collaboration

E-mail, chat and on-line meetings (Teams), file sharing, Microsoft 365, personalised e-mail address, listserv.
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Hardware, Software & Printing

Device management, software installation and support, networked and local printers.
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Network & Internet Connectivity

Wireless (WiFi) and wired campus network, firewall, Cortex, VPN, DHCP and DNS services.
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Web Services

Website design and maintenance, Drupal CMS, Qualtrics Surveys, SharePoint apps
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Telecom & Mobile

Find a Person (Campus Phone Directory), office & residence telephone service, CallPilot voicemail, Nuance IVR, Telus corporate smartphones.
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Services (2)

General I.T. Support Request

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

General I.T. Support Request (no sign-in required)

This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.