Information Technology

Technology-related services.

Categories (8)

Accounts & Sign-in

UWin Account (UWin ID & Passwords), MFA, LDAP Directory & Enterprise Directory Services (eDS), myUWinfo Employee HR Portal

Administrative Apps

UWinsite, eGAS, HRIS, and other administrative systems and applications.

AV, Classrooms & Computer Labs

General purpose and specialised computer labs and classrooms across campus; audio-visual equipment used in classrooms.

Messaging & Collaboration

E-mail, chat and on-line meetings (Teams), file sharing, Microsoft 365, personalised e-mail address, listserv.

Hardware, Software & Printing

Device management, software installation and support, networked and local printers.

Network & Internet Connectivity

Wireless (WiFi) and wired campus network, firewall, Cortex, VPN, DHCP and DNS services.

Web Services

Website design and maintenance, Drupal CMS, Qualtrics Surveys, SharePoint apps

Telecom & Mobile

Find a Person (Campus Phone Directory), office & residence telephone service, CallPilot voicemail, Nuance IVR, Telus corporate smartphones.

Services (3)

General I.T. Support Request

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

General I.T. Support Request (no sign-in required)

This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.

I.T. Project Request

Comprehensive Project Request form to be used in the evaluation and prioritization of new projects.