Popular Services

UWin Account

Your UWin Account is your personal digital identification for accessing a number of on-line services at the University of Windsor. A valid and active UWin Account is required of everyone associated with the University of Windsor who plans on using any of the IT systems and services.

Blackboard Learn

Blackboard is the Learning Management System (LMS) that the University of Windsor supports. It is a robust system with several communication tools including Announcements, Discussions, and a Virtual Classroom called Blackboard Collaborate Ultra; multiple assessment options such as Tests and Assignments; and interactive tools including Journals, Blogs, Discussions and Wiki.

UWinsite Student

Launched November 2018, UWinsite Student is the University of Windsor’s student information platform that replaced the legacy Student Information System commonly known on campus as SIS, Forte, or myUWindsor.ca. Used primarily by students, faculty and staff, UWinsite Student also serves applicants and alumni.

General I.T. Support Request

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

Microsoft 365 - E-mail & Calendar

Microsoft Office 365 is a productivity, collaboration, and messaging platform. All faculty, staff and students are required to use University e-mail account for all official University business/school related correspondence. Students will be migrated from UWin Gmail to Office 365 / Outlook by Sept 2020.

UWinsite Finance

UWinsite Finance is the University of Windsor’s financial information system.

Classroom AV Equipment

University classrooms are equipped with audio-visual equipment to assist instructors with the delivery of academic materials. Faculty, staff and students can order equipment for their class or event to fulfill AV requirements for rooms without integrated media systems.

UWinsite Service (Ask.UWindsor)

Ask.UWindsor (or UWinsite Service) is a service platform to help address applicants’ and students’ questions about UWindsor.

Microsoft 365 - Teams & SharePoint Sites

Microsoft Teams is a collaboration platform that combines workplace instant messaging, online meetings, notes, and files. It is built on existing Microsoft technologies like Skype and SharePoint woven together by Office 365 Groups.

Employee Onboarding & Offboarding

I.T. Services will assist with I.T. related employee onboarding (workstation setup, office telephone service, access to systems and resources), and offboarding (termination of access, workstation redeployment).

License Request

Faculty, staff and students who would like to use software that is not covered by any of the campus-wide licensing agreements can submit a request to purchase a license.

General Software Support

I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

General I.T. Support Request (no sign-in required)

This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.

CallPilot Voicemail

CallPilot voice mail system can be accessed from your office phone, from an external number, and through mycallpilot.uwindsor.ca website.

Wireless (WiFi) Network & Internet Access

Wireless (WiFi) network access is available throughout the University campus, and selected off-campus locations.

Virtual Private Network (VPN)

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your computer makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.

New Computer Procurement & Setup

I.T. Services provides assistance to all departments with the process of procurement and configuration of computers (desktops and laptops).

Drupal Content Management (University Website)

To support University of Windsor website, I.T. Services maintains a content management system (CMS) powered by Drupal. A CMS is a computer application that allows publishing, editing, modifying, organizing, deleting, and maintaining content from a central interface.

Microsoft 365 - OneDrive

OneDrive is a file hosting and sharing service in Microsoft Cloud that is included in Office 365 suite of applications available to University of Windsor faculty, staff, and students. The current storage limit for OneDrive users is 1 TB.

Microsoft 365 - Portal & Apps

I.T. Services provides full support for these MS Office 365 productivity apps: Word, Excel, PowerPoint, OneNote, Visio, Project, Publisher. Older versions of Office and MS Access are not supported.

General Hardware Support

Use this form to open a ticket requesting support for your hardware related inquiry.

TeamDynamix Ticketing & Project Management

TeamDynamix (TDX) is used by I.T. Services, Finance and a few other departments for project management and ticketing.

myUWinfo Employee HR Portal

myUWinfo is the University of Windsor’s employee gateway to Human Resources information system.

Statistical Package for the Social Science (SPSS)

SPSS is the acronym of Statistical Package for the Social Science. SPSS is one of the most popular statistical packages which can perform highly complex data manipulation and analysis with simple instructions. It is designed for both interactive and non-interactive (batch).

Software Depot

I.T. Services uses the Software Depot web site for software distribution.