Popular Services
UWinsite Finance is the University of Windsor’s financial information system. Do not open a ticket here if the issue is regarding student financials. Tickets for this should be submitted under UWinsite Student.
Your UWin Account is your personal digital identification for accessing a number of on-line services at the University of Windsor. A valid and active UWin Account is required of everyone associated with the University of Windsor who plans on using any of the IT systems and services.
I.T. Services will assist with I.T. related employee onboarding (account creation, office telephone service, access to systems and resources), and offboarding (termination of access).
Launched November 2018, UWinsite Student is the University of Windsor’s student information platform that replaced the legacy Student Information System commonly known on campus as SIS, Forte, or myUWindsor.ca. Used primarily by students, faculty and staff, UWinsite Student also serves applicants and alumni.
Microsoft Exchange Online is a cloud-basedmessaging solution that delivers e-mail, calendar, contacts, and tasks from PCs, the web, and mobile devices. This service is hosted on Microsoft Exchange Online servers that are housed in Microsoft datacenters in Toronto and Quebec City (Microsoft Cloud) and are accessible to users on a wide range of devices from inside University's campus wired and wireless networks and over the Internet.
Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.
Faculty, staff and students who would like to use software that is not covered by any of the campus-wide licensing agreements can submit a request to purchase a license or renew/transfer existing license.
The Scantron software and hardware is used for computerized test scoring. An on-line service request form must be filled out prior to coming to Operations Service Counter.
Redeploying a computer to another employee or setting up a new computer for the first time as well as provide information on device procurement.
Parking Services offers permits for parking spaces in several locations on our main campus as well as downtown campus.
Brightspace is the new Learning Management System (LMS) that the University of Windsor implemented campus-wide in January 2023 and replaced Blackboard Learn.
Microsoft 365 Apps, formerly known as Microsoft Office 365, is a suite of productivity applications that includes Access, Excel, OneDrive, OneNote, Outlook, PowerPoint, Publisher, Teams, and Word. You can use these applications to connect with Microsoft 365 services such as SharePoint Online and Exchange Online. These apps can be installed on your Windows or macOS computer, or on your iOS or Android mobile device. They can also be accessed in a web browser at portal.office.com
UWinsite Service is a service platform to help address applicants’ and students’ questions about UWindsor.
I.T. Services provides assistance to faculty and staff experiencing hardware problems with their work devices, or wanting to upgrade or dispose their devices.
Microsoft SharePoint is a cloud-based service that helps University of Windows faculty, staff, students and community partners share and manage content, knowledge, and applications to empower teamwork, quickly find information and seamlessly collaborate across the organization.
I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.
To support University of Windsor website, I.T. Services maintains a content management system (CMS) powered by Drupal. A CMS is a computer application that allows publishing, editing, modifying, organizing, deleting, and maintaining content from a central interface.
TeamDynamix (TDX) app is used by I.T. Services, Finance and a few other departments for project management, asset management, and issue/request tracking through tickets submitted by faculty, staff and students on this self-service portal.
I.T. Services provides telephone services to all locations on campus, and selected off campus locations, including connecting new lines and extensions, moving existing lines, installing or repairing phone jacks, long distance codes, etc.
myUWinfo is the University of Windsor’s employee gateway to Human Resources information system.
Communication regarding Advancement/Gift Processing Requests
I.T. Services has deployed and maintains a number of firewalls, which are network systems that are designed to block unauthorized access while permitting legitimate network traffic. Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your device makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.
University classrooms are equipped with audio-visual equipment to assist instructors with the delivery of academic materials. Faculty, staff and students can order equipment for their class or event to fulfill AV requirements for rooms without integrated media systems.
eGAS allows candidates to apply for graduate studies at the University of Windsor, submit required documents, and track progress of their application. To be able to access eGAS applicants must first create an eGAS account. Note that UWin Account cannot be used to sign into eGAS at this time.