Popular Services

Your UWin Account is your personal digital identification for accessing a number of on-line services at the University of Windsor. A valid and active UWin Account is required of everyone associated with the University of Windsor who plans on using any of the IT systems and services.

UWinsite Finance is the University of Windsor’s financial information system. Do not open a ticket here if the issue is regarding student financials. Tickets for this should be submitted under UWinsite Student.

Brightspace is the new Learning Management System (LMS) that the University of Windsor is adopting.

Faculty, staff and students who would like to use software that is not covered by any of the campus-wide licensing agreements can submit a request to purchase a license.

I.T. Services will assist with I.T. related employee onboarding (workstation setup, office telephone service, access to systems and resources), and offboarding (termination of access, workstation redeployment).

Launched November 2018, UWinsite Student is the University of Windsor’s student information platform that replaced the legacy Student Information System commonly known on campus as SIS, Forte, or myUWindsor.ca. Used primarily by students, faculty and staff, UWinsite Student also serves applicants and alumni.

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

Ask.UWindsor (or UWinsite Service) is a service platform to help address applicants’ and students’ questions about UWindsor.

Microsoft Exchange Online is a cloud-basedmessaging solution that delivers e-mail, calendar, contacts, and tasks from PCs, the web, and mobile devices. This service is hosted on Microsoft Exchange Online servers that are housed in Microsoft datacenters in Toronto and Quebec City (Microsoft Cloud) and are accessible to users on a wide range of devices from inside University's campus wired and wireless networks and over the Internet.

University classrooms are equipped with audio-visual equipment to assist instructors with the delivery of academic materials. Faculty, staff and students can order equipment for their class or event to fulfill AV requirements for rooms without integrated media systems.

IT Services uses the Software Depot website to resell IBM SPSS / AMOS 28 to students.

I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

I.T. Services has deployed and maintains a number of firewalls, which are network systems that are designed to block unauthorized access while permitting legitimate network traffic. Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your device makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.

Microsoft SharePoint is a cloud-based service that helps University of Windows faculty, staff, students and community partners share and manage content, knowledge, and applications to empower teamwork, quickly find information and seamlessly collaborate across the organization.

mySuccess is the University of Windsor’s platform to support career and experiential education.

This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.

TeamDynamix (TDX) app is used by I.T. Services, Finance and a few other departments for project management, asset management, and issue/request tracking through tickets submitted by faculty, staff and students on this self-service portal.

CallPilot voice mail system can be accessed from your office phone, from an external number, and through mycallpilot.uwindsor.ca website.

Communication regarding Advancement/Gift Processing Requests

Includes all other admin systems that are not listed in other categories.

Blackboard is the Learning Management System (LMS) that the University of Windsor supports. It is a robust system with several communication tools including Announcements, Discussions, and a Virtual Classroom called Blackboard Collaborate Ultra; multiple assessment options such as Tests and Assignments; and interactive tools including Journals, Blogs, Discussions and Wiki.

Redeploying a computer to another employee or setting up a new computer for the first time as well as provide information on device procurement.

Microsoft 365 Apps, formerly known as Microsoft Office 365, is a suite of productivity applications that includes Access, Excel, OneDrive, OneNote, Outlook, PowerPoint, Publisher, Teams, and Word. You can use these applications to connect with Microsoft 365 services such as SharePoint Online and Exchange Online. These apps can be installed on your Windows or macOS computer, or on your iOS or Android mobile device. They can also be accessed in a web browser at portal.office.com

Ask questions and find answers related to your academic status and progress, financials, etc.

Use this form to open a ticket requesting support for your hardware related inquiry.