I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

Services (7)

Software Support

IT Services provides the highest level of support for a selection of software packages. The software packages selected for full support are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

Computer Redeployment & New Computer Setup

Redeploying a computer to another employee or setting up a new computer for the first time as well as provide information on device procurement.

ConnectWise Control (ra.uwindsor.ca)

ConnectWise Control is the remote support tool for the University of Windsor

Cortex XDR

Cortex XDR is the campus approved endpoint protection (AEP) anti-virus solution. If an alert is received from Cortex about malware, a blocked program, or suspicious activity on a device, it can be reported here. You can also request replacement of old anti-virus (e.g Sentinel ONE or Sophos Endpoint Protection) with Cortex XDR.

Drupal Content Management (University Website)

To support University of Windsor website, I.T. Services maintains a content management system (CMS) powered by Drupal. A CMS is a computer application that allows publishing, editing, modifying, organizing, deleting, and maintaining content from a central interface.

TeamDynamix Ticketing & Project Management

TeamDynamix (TDX) app is used by I.T. Services, Finance and a few other departments for project management, asset management, and issue/request tracking through tickets submitted by faculty, staff and students on this self-service portal.

VMware

VMware is a virtualization platform that makes it possible to partition a single physical server into multiple virtual machines. Most of the University servers currently run as Virtual Machines (VMs) in our centralised VMware Virtual Environment.