IT Services provides the highest level of support for a selection of software packages. The software packages selected for full support are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.
Redeploying a computer to another employee or setting up a new computer for the first time as well as provide information on device procurement.
ConnectWise Control is the remote support tool for the University of Windsor
Cortex XDR is the campus approved endpoint protection (AEP) anti-virus solution. If an alert is received from Cortex about malware, a blocked program, or suspicious activity on a device, it can be reported here. You can also request replacement of old anti-virus (e.g Sentinel ONE or Sophos Endpoint Protection) with Cortex XDR.
To support University of Windsor website, I.T. Services maintains a content management system (CMS) powered by Drupal. A CMS is a computer application that allows publishing, editing, modifying, organizing, deleting, and maintaining content from a central interface.
TeamDynamix (TDX) app is used by I.T. Services, Finance and a few other departments for project management, asset management, and issue/request tracking through tickets submitted by faculty, staff and students on this self-service portal.
VMware is a virtualization platform that makes it possible to partition a single physical server into multiple virtual machines. Most of the University servers currently run as Virtual Machines (VMs) in our centralised VMware Virtual Environment.