Software Support

IT Services provides the highest level of support for a selection of software packages. The software packages selected for full support are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages. Click on the software title to see more details.

Other software packages are supported by technicians or the functional professionals in the department or area in which the software is used. 

Some software requires a license purchase. For more information, please review Software Licensing

Software on University computers is administered by Microsoft Intune device management platform. To install University software on your managed device: 

  1. Launch Company Portal app that is already installed on your work computer. 
  2. Click on Apps. 
  3. Find the software that you need to install and click on its title to see details. 
  4. Click on Install button. 

Requesting Assistance

Have a general "how to" question about this service? Post it on our Public Q&A Forum (do not include personal information, such as your student number, etc.). 

To report an issue or request assistance with software, please click one of the Open Ticket buttons on the right. This will bring up a form that you will need to fill-out and submit to open a support ticket with the IT Service Desk. You will receive a confirmation email with the ticket reference number and additional instructions. 

 
Open Ticket | Licensing Open Ticket | MS Office Open Ticket | Power BI Open Ticket | SPSS Open Ticket | Qualtrics Open Ticket | Notes Open Ticket | Other

Service Offerings (7)

Software Licensing
Faculty, staff and students who would like to use software that is not covered by any of the campus-wide licensing agreements can submit a request to purchase a license or renew/transfer existing license.
Microsoft 365 Apps & Portal
Microsoft 365 Apps, formerly known as Microsoft Office 365, is a suite of productivity applications that includes Access, Excel, OneDrive, OneNote, Outlook, PowerPoint, Publisher, Teams, and Word. You can use these applications to connect with Microsoft 365 services such as SharePoint Online and Exc
Microsoft Power BI
Microsoft Power BI is an interactive data visualization reporting solution with a main focus on business intelligence (BI), as a part of the Microsoft Power Platform.
Statistical Package for the Social Science (SPSS)
SPSS is the acronym of Statistical Package for the Social Science. SPSS is one of the most popular statistical packages which can perform highly complex data manipulation and analysis with simple instructions. It is designed for both interactive and non-interactive (batch).
Qualtrics Surveys
Qualtrics is a comprehensive on-line survey creation service. These tools replaced Fluid Surveys and Lotus Notes based survey services provided by Web Services Group in the past.
Notes & Domino Designer
Notes and Domino Designer are legacy tools that were used by faculty and staff for e-mail, web publishing, and collaboration.
Other Software
IT Services provides the highest level of support for a selection of software packages. Other software packages are supported on the best effort basis or by the functional professionals in the department or area in which the software is used.
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