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Categories (12)
Identity & Directories
Accounts & Passwords, UWin Account, LDAP Directory & Enterprise Directory Services (eDS), myUWinfo Employee HR Portal
Messaging & Collaboration
E-mail (Office 365 Outlook & UWin Gmail), chat and on-line meetings (Teams), Microsoft 365, PureMessage spam filter, personalised e-mail address, listserv.
Media Production & Special Event Services
Audio-Video production & special events services, photography, audio and video conferencing, uView video streaming.
Teaching and Learning
Blackboard, Classrooms & AV Equipment, Computer Labs, lynda.com, UWinsite Student, mySuccess (Orbis) Portal, ARC1 Unix Server
UWinsite
UWin ERP system including UWinsite Finance, UWinsite Student, UWinsite Engage and UWinsite Service.
Administrative Systems
eDS, VIP, Library, Alumni, Research and other academic and administrative systems.
Web Services
Website design (Drupal), maintenance, Qualtrics, Sharepoint
Workstation & Device Management
Device management related topics.
Software Support
Microsoft Office, Lotus Notes, virus protection, Novell client, operating systems (Windows & Mac OS X), and browsers.
Network & Internet Connectivity
Includes wireless (WiFi), wired network, VPN, and Internet access.
File Sharing & Printing
Microsoft file server network drives, OneDrive, Office 365 Groups, Teams, Novell network drives, GoPrint, Xeroxes, and general printing.
Telecom & Mobile
Find a Person (Campus Phone Directory, office & residence telephone service, CallPilot voicemail, Nuance IVR, Telus corporate smartphones.
Articles (8)
Calling clients or students from your home phone
This article shows you now to place calls from your home or mobile phone without revealing your number to the receiver.
How to open a ticket on the self-service Client Portal?
Learn how to submit service requests and report issues by opening tickets on the self-service Client Portal, and then track progress on your request, and submit feedback to staff working on your request.
Web applications affected by Chrome 80
Google Chrome 80 changes web cookie security in ways that may break web applications. This article lists affected applications and provides recommended workarounds.
Y2K20 Why? I am using Windows 10 and an older version of Office
Rationale for upgrading from an older version of Office.
Y2K20 Why? I am using Windows 10 and Office 365
Y2K20 Why? for current users of Windows 10 and Office 365
Y2K20 Why? I am using Windows 7 and an older version of Office
Rationale to move from Windows 7 and old Office to the new Modern Desktop.
Y2K20 Why? I am using Windows 7 and Office 365
How to access and update my tickets on Client Portal?
Users can track progress on their tickets and provide feedback directly to staff assigned to work on their requests.
Additional Resources
Popular Articles
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Login pages for University systems and apps.
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Recent Articles
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Digital Passwords Management Policy
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Uploading files to OneDrive
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