Knowledge Base

Categories (14)

Accounts & Passwords

Identity & Directories: UWin Account, LDAP Directory & Enterprise Directory Services (eDS), myUWinfo Employee HR Portal

Messaging & Collaboration

UWin Gmail (students) and Office365/Outlook (faculty/staff), instant messaging and on-line meetings (Skype).

Media Production & Special Event Services

Audio-Video production & special events services, photography, audio and video conferencing, uView video streaming.

Teaching and Learning

Blackboard, Classrooms & AV Equipment, Computer Labs, lynda.com, UWinsite Student, mySuccess (Orbis) Portal, ARC1 Unix Server

UWinsite

UWin ERP system including UWinsite Finance, UWinsite Student, UWinsite Engage and UWinsite Service.

Administrative Systems

eDS, VIP, Library, Alumni, Research and other academic and administrative systems.

Web Services

Website design (Drupal), maintenance, Qualtrics, Sharepoint

Workstation & Device Management

Device management related topics.

Software Support

Microsoft Office, Lotus Notes, virus protection, Novell client, operating systems (Windows & Mac OS X), and browsers.

Network & Internet Connectivity

Includes wireless (WiFi), wired network, VPN, and Internet access.

File Sharing & Printing

Microsoft file server network drives, OneDrive, Office 365 Groups, Teams, Novell network drives, GoPrint, Xeroxes, and general printing.

Telecom & Mobile

Find a Person (Campus Phone Directory, office & residence telephone service, CallPilot voicemail, Nuance IVR, Telus corporate smartphones.

Training

I.T. training options

Scantron

Scanning of Testing Scoring and Student Evaluation of Teaching (SET) sheets.

Articles (6)

How to open a ticket on the self-service Client Portal?

Learn how to submit service requests and report issues by opening tickets on the self-service Client Portal, and then track progress on your request, and submit feedback to staff working on your request.

Y2K20 Why? I am using Windows 10 and an older version of Office

Rationale for upgrading from an older version of Office.

Y2K20 Why? I am using Windows 10 and Office 365

Y2K20 Why? for current users of Windows 10 and Office 365

Y2K20 Why? I am using Windows 7 and an older version of Office

Rationale to move from Windows 7 and old Office to the new Modern Desktop.

Y2K20 Why? I am using Windows 7 and Office 365

How to access and update my tickets on Client Portal?

Users can track progress on their tickets and provide feedback directly to staff assigned to work on their requests.