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This article outlines common issues with Adobe Acrobat Pro and provides instructions troubleshooting and for correcting them.

Passkeys provide a more secure, phishing-resistant way to verify your identity when signing in. Instead of entering a code or approving a notification, a passkey uses cryptographic security and confirms your identity using a trusted device, such as your phone, computer, or security key, along with a fingerprint, facial recognition, or PIN. Because the passkey is tied to the legitimate website and cannot be intercepted or reused by attackers, it helps protect your account from phishing attacks, p

Passkeys are the most secure method of authentication. There are two different types of passkeys: a synced passkey (automatically syncs across your devices) and a device‑bound passkey (tied to a single device). This article focuses on synced passkeys.

A device‑bound passkey stored locally in Microsoft Authenticator app on your mobile device is tied to a single device or authenticator instance and does not sync, meaning it must be re‑registered on each new device. It uses biometrics or a PIN to prove your identity and is resistant to phishing while providing tighter control than synced passkey by keeping the credential confined to one device.

Microsoft Authenticator is a free mobile app from Microsoft for iPhone, iPad, and Android devices that helps protect your UWin Account (Microsoft work/school account). Passwords alone are no longer enough to keep accounts secure. Microsoft Authenticator adds an extra layer of protection that helps prevent unauthorized access, even if someone else knows your password.

The different authentication options available in the My Profile under “My Security Info” page exist to let users prove their identity using multiple methods, which strengthens account security and provides flexibility during sign‑in or account recovery. Instead of relying only on a password—which can be stolen or guessed—these options (such as the Microsoft Authenticator app or passkeys) add extra verification factors so that access requires something you know, have, or are.

When you sign in to your new account for the first time, you will be guided through a short setup process to configure multi-factor authentication (MFA). You must complete this step before gaining full access to your account. The setup process is designed to be simple and only takes a few minutes, helping ensure your account is protected from unauthorized access from the very beginning.

Multi-Factor Authentication (MFA) combines two or more independent credentials - what you know (your password) with something you have (mobile phone) in order to create a second layer of security for your UWin Account. Even if someone knows your password, they will be prevented from accessing your account when it is protected by MFA.

Most of the classrooms on campus are equipped with a PC that is connected to the audio-visual equipment such as a projector and/or sound system. In order to sign into Windows on those computers, class instructors need to us their UWin Account.

Phishing scams are fake e-mails trying to trick users into actions on behalf of the scanner. This article shows how to recognize phishing messages, how to avoid them and what to do when you discover one.

Instructions on adding a shared mailbox to the legacy version Outlook desktop app for Windows.

MIcrosoft Office for Mac is unable to activate

Each person that plans on writing a Knowledge Base article needs to follow these writing guidelines.

How to tell how much space you have , and how much space you have used so far.

If you no longer need access to a shared mailbox, you need to notify IT Service Desk and manually remove the shared mailbox from your Outlook.