I.T. Services will assist with I.T. related employee onboarding (workstation setup, office telephone service, access to systems and resources), and offboarding (termination of access, workstation redeployment).
TeamDynamix (TDX) is used by I.T. Services, Finance and a few other departments for project management and ticketing.
I.T. Services provides full support for these MS Office 365 productivity apps: Word, Excel, PowerPoint, OneNote, Visio, Project, Publisher. Older versions of Office and MS Access are not supported.
Your UWin Account is your personal digital identification for accessing a number of on-line services at the University of Windsor. A valid and active UWin Account is required of everyone associated with the University of Windsor who plans on using any of the IT systems and services.
To support University of Windsor website, I.T. Services maintains a content management system (CMS) powered by Drupal. A CMS is a computer application that allows publishing, editing, modifying, organizing, deleting, and maintaining content from a central interface.
Microsoft Office 365 is a productivity, collaboration, and messaging platform. All faculty, staff and students are required to use University e-mail account for all official University business/school related correspondence. Students will be migrated from UWin Gmail to Office 365 / Outlook by Sept 2020.
eCV (Electronic CV), ESS (Early Support System), Law OLSAS, PostDoc, SET (Students Evaluation of Teaching), SNAP, Perseus
I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.
Blackboard is the Learning Management System (LMS) that the University of Windsor supports. It is a robust system with several communication tools including Announcements, Discussions, and a Virtual Classroom called Blackboard Collaborate Ultra; multiple assessment options such as Tests and Assignments; and interactive tools including Journals, Blogs, Discussions and Wiki.
Use this form to submit a request to reset your Novell password.
I.T. Services maintains a cluster to file servers is that provide on-premise shared storage space for files that can be accessed by the workstations through the network. These shared file spaces are known as "network file shares."
Generate or edit a personalised form of your e-mail address, for example John.Smith@uwindsor.ca in addition to your basic e-mail address (i.e. UWinID@uwindsor.ca). Not available to students.
UWin Gmail legacy e-mail system for students is in process of being phased out. The tentative target date for the end of service is April 2022. As of January 2020, all incoming students are being provisioned with Office 365 / Outlook e-mail account instead of UWinGmail account. All users with UWin Gmail accounts in good standing have been migrated to Microsoft 365 / Outlook in Summer 2020. Accounts that were not in good standing as of Nov 2020 have been disabled.
I.T. Services provides telephone services to all locations on campus, and selected off campus locations, including connecting new lines and extensions, moving existing lines, installing or repairing phone jacks, long distance codes, etc.
I.T. Services provides assistance with a wide range of printing issues.
I.T. Services provides assistance to all departments with the process of procurement and configuration of computers (desktops and laptops).
The University of Windsor maintains a Unix server named ARC1 (which stands for Academic and Research Computing). It offers a number of Unix applications as well as some analytical programs.
Sophos PureMessage is a legacy solution for spam filtering and virus protection for e-mail. It is being gradually retired.
Qualtrics is a comprehensive on-line survey creation service. These tools replaced Fluid Surveys and Lotus Notes based survey services provided by Web Services Group in the past.
Big File Drop Box service uses a combination of e-mail and FTP services to securely share files with others at the University or outside of the University.
Use this form to open a ticket requesting support for your network security or firewall related inquiry.
Novell is a legacy file sharing platform that has been replaced by Microsoft Teams, OneDrive and Office 365 Groups. All Novell servers are scheduled to be retired in 2019.
Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.
IBM Lotus Notes and Domino Designer are legacy tools that were used by faculty and staff for e-mail, web publishing, and collaboration.
Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your computer makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.