My Recently Visited Services

Domain Name Services (DNS) is the Internet's equivalent of a phone book. DNS servers maintain a directory of domain names (example: uwindsor.ca) and translate them to Internet Protocol (IP) addresses (example: 137.207.71.196). This is necessary because, although domain names are easy for people to remember, computers or machines, access websites based on IP addresses. The Dynamic Host Configuration Protocol (DHCP) is a network protocol used to assign IP addresses and provide configuration information to devices such as servers, desktops, or mobile devices, so they can communicate on a network using the Internet Protocol (IP). All IP addresses are dynamically allocated by our DHCP servers on both wireless and wired networks

I.T. Services has deployed and maintains a number of firewalls, which are network systems that are designed to block unauthorized access while permitting legitimate network traffic. Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your device makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.

Key Control provides individuals with new keys or door access for rooms and/or buildings on campus.

A collection of legacy web apps developed in-house by CTL hosted on met.uwindsor.ca and ctl2.uwindsor.ca under the banner of Multimedia Educational Technologies (MET).

StarRez is the University of Windsor's Residence application and information system. It is used to place students in residence and handle all their housing accommodations. It handles all residence billing and room scheduling and provides pertinent information to UWinsite and UWincard.

Inteum is used to manage research patents in departments such as the Office of Research and Innovation Services (ORIS) and the Entrepreneurship, Practice and Innovation Centre (EPIC).

All buildings on campus are connected to the University's wired network. Network jacks are generally available in all offices, meeting rooms, classrooms, lecture halls, labs, as well in some public areas (hallways, open space, etc.). Wireless (WiFi) network access is available throughout the University campus, and selected off-campus locations.

University classrooms are equipped with audio-visual equipment to assist instructors with the delivery of academic materials. Faculty, staff and students can order equipment for their class or event to fulfill AV requirements for rooms without integrated media systems.

IT Services provides the highest level of support for a selection of software packages. The software packages selected for full support are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

Brightspace is the Learning Management System (LMS) that is currently used at the University of Windsor.

A collection of online payment processing systems integrated into university web pages and applications.  These include, but are not limited to, systems such as online payment of parking tickets, sporting event ticket purchase, and online donations.

UWinsite Student is the University of Windsor’s student information platform that performs many functions including admissions, enrollment, class scheduling, academic advising, grading, financial management and more. It is used by applicants, students, alumni, faculty and staff.  Our system is built on Campus Solutions, an Oracle PeopleSoft product used at post-secondary institutions across North America and beyond.

IT Services uses the Software Depot website to resell IBM SPSS / AMOS 31 to students.

Delinea Platform is a set of cloud-based services that deliver PAM (Privileged Access Management) solutions including storage and rotation of passwords, and remote access management to servers and Web portals.

There are several general purpose and specialised computer labs across campus. Some of these computer labs are maintained by departmental technicians while others are maintained by I.T. Services.

Microsoft SharePoint is a cloud-based service that helps University of Windows faculty, staff, students and community partners share and manage content, knowledge, and applications to empower teamwork, quickly find information and seamlessly collaborate across the organization.

myUWinfo is the University of Windsor’s employee gateway to Human Resources information system.

IT Services provides general support for UWin Accounts as well as account creation, account deactivation, access changes for employees moving into new positions, onboarding and offboardings.

Cortex XDR is the campus approved endpoint protection (AEP) anti-virus solution. If an alert is received from Cortex about malware, a blocked program, or suspicious activity on a device, it can be reported here. You can also request replacement of old anti-virus (e.g Sentinel ONE or Sophos Endpoint Protection) with Cortex XDR.

Redeploying a device to another employee or setting up a new device for the first time as well as provide information on device procurement.

mySuccess is the University of Windsor’s platform to support career and experiential education.

UWinsite Finance is the University of Windsor’s financial information system. Do not open a ticket here if the issue is regarding student financials. Tickets for this should be submitted under UWinsite Student.

The University has standard fleet pricing for Xerox AltaLink multi-function devices, and has implemented PaperCut for enterprise print management for faculty and staff.

The Clinical Evaluations tool (also known as "Digital CPE"), used by the Faculty of Nursing, allows Nursing students and Clinical Instructors to document and evaluate the clinical performance of students during their practical clinical placements.

Exam printing services for individual faculty members, administrative supports, and areas to submit requests for exams to be printed by the print shop.