I.T. Services will assist with I.T. related employee onboarding (workstation setup, office telephone service, access to systems and resources), and offboarding (termination of access, workstation redeployment).
Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.
Domain Name Services (DNS) is the Internet's equivalent of a phone book. DNS servers maintain a directory of domain names (example: uwindsor.ca) and translate them to Internet Protocol (IP) addresses (example: 137.207.71.196). This is necessary because, although domain names are easy for people to remember, computers or machines, access websites based on IP addresses. The Dynamic Host Configuration Protocol (DHCP) is a network protocol used to assign IP addresses and provide configuration information to devices such as servers, desktops, or mobile devices, so they can communicate on a network using the Internet Protocol (IP). All IP addresses are dynamically allocated by our DHCP servers on both wireless and wired networks
University classrooms are equipped with audio-visual equipment to assist instructors with the delivery of academic materials. Faculty, staff and students can order equipment for their class or event to fulfill AV requirements for rooms without integrated media systems.
Communication regarding incoming donations and cheques.
UWin Gmail service ended on April 30th 2022. As of January 2020, all incoming students are being provisioned with Office 365 / Outlook e-mail account instead of UWinGmail account. All users with UWin Gmail accounts in good standing have been migrated to Microsoft 365 / Outlook in Summer 2020. Accounts that were not migrated have been disabled and can no longer be accessed.
UWinsite Finance is the University of Windsor’s financial information system.
Microsoft Bookings is a web application powered by Exchange Online that allows people to make and manage appointments for office hours, consultations or service visits.
myUWinfo is the University of Windsor’s employee gateway to Human Resources information system.
CallPilot voice mail system can be accessed from your office phone, from an external number, and through mycallpilot.uwindsor.ca website.
Your UWin Account is your personal digital identification for accessing a number of on-line services at the University of Windsor. A valid and active UWin Account is required of everyone associated with the University of Windsor who plans on using any of the IT systems and services.
I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.
This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.
Microsoft Exchange Online is a cloud-basedmessaging solution that delivers e-mail, calendar, contacts, and tasks from PCs, the web, and mobile devices. This service is hosted on Microsoft Exchange Online servers that are housed in Microsoft datacenters in Toronto and Quebec City (Microsoft Cloud) and are accessible to users on a wide range of devices from inside University's campus wired and wireless networks and over the Internet.
Application to Open or Modify a Trust Account
Comprehensive Project Request form to be used in the evaluation and prioritization of new projects.
I.T. Services provides assistance to all departments with the process of procurement and configuration of computers (desktops and laptops).
eCV (Electronic CV), ESS (Early Support System), Law OLSAS, PostDoc, SET (Students Evaluation of Teaching), SNAP, Perseus
uView is a legacy system for uploading and sharing videos related to the University, teaching and learning, and research. It is being replaced by Microsoft Stream And Yuja. Starting in Spring 2022, you will no longer be able to upload videos into uView. Later in 2022, the uView system will be shut down.
The Scantron software and hardware is used for computerized test scoring. An on-line service request form must be filled out prior to coming to Operations Service Counter.
I.T. Services uses the Software Depot website for software distribution.
Samba provides file sharing services seamlessly integrating Windows and Unix file systems. It allows PC users to access files stored on Unix servers, such as ADMIN1.
Blackboard is the Learning Management System (LMS) that the University of Windsor supports. It is a robust system with several communication tools including Announcements, Discussions, and a Virtual Classroom called Blackboard Collaborate Ultra; multiple assessment options such as Tests and Assignments; and interactive tools including Journals, Blogs, Discussions and Wiki.
I.T. Services has deployed and maintains a number of firewalls, which are network systems that are designed to block unauthorized access while permitting legitimate network traffic. Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your device makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.
Raiser's Edge (management of alumni donor records), CAMPUSCALL (phonathon software used to support University’s telephone fundraising program)