Workstation & Device Management

Employee on/off-boarding, procurement & provisioning of computers, networked printers, computer labs.

Services (9)

New Computer Procurement & Setup

I.T. Services provides assistance to all departments with the process of procurement and configuration of computers (desktops and laptops).

UWin Account Creation (Including Onboarding & Offboarding)

I.T. Services will assist with I.T. related employee onboarding (workstation setup, office telephone service, access to systems and resources), and offboarding (termination of access, workstation redeployment).

Disposal of Obsolete Computer Equipment

All computer equipment, such as monitors, printers, computers, laptops, monitors, keyboards and mice can be donated to a local charity Computers for Kids.

General Hardware Support

Use this form to open a ticket requesting support for your hardware related inquiry.

Active Directory (AD) & Azure Active Directory (AAD) with Intune

Active Directory (AD) is a legacy Microsoft directory that stores information about members of the domain, including devices and users, verifies their credentials and defines their access rights.  Azure Active Directory (AAD) is a modern cloud-based identity and access management solution that also provides a foundation for device management solution called Intune. During the transition period, both directories are co-existing and are working together in our hybrid AD environment.

License Request

Faculty, staff and students who would like to use software that is not covered by any of the campus-wide licensing agreements can submit a request to purchase a license.

Xerox Copiers

The University has negotiated specialized “fleet” pricing for photocopier and printer equipment, supplies, and repair service with Xerox. In the event that a new photocopier or printer is required by a department, clients are asked to contact Procurement to make the necessary arrangements for the purchase and installation of this equipment.

Computer Labs

There are several general purpose and specialised computer labs across campus. Some of these computer labs are maintained by departmental technicians while others are maintained by I.T. Services.

Classroom AV Equipment

University classrooms are equipped with audio-visual equipment to assist instructors with the delivery of academic materials. Faculty, staff and students can order equipment for their class or event to fulfill AV requirements for rooms without integrated media systems.