General Hardware Support

I.T. Services provides assistance to faculty and staff experiencing hardware problems with their work devices, or wanting to upgrade or dispose their devices.

Equipment Servicing

While hardware problem determination is offered free of charge for staff and faculty computers on campus, devices not covered under warranty are not part of the service offered through I.T. Services. The Service Desk consultant will determine the problem and contact the appropriate vendor for warranty coverage. Systems no longer under warranty can be diagnosed and a suggested replacement will be communicated to the user. If the computer is not viable to upgrade or fix client will be advised and we can assist with its disposal and replacement ordering. We can also assist with hardware upgrades, such as ordering and installation of additional memory or hard drive.

Equipment Disposal

All obsolete computer equipment, such as desktop computers, laptops, tablets, cell phones, printers, monitors, keyboards and mice can be donated to a local charity Computers for Kids. All hard drives must be wiped of any data/applications prior to donation. Computers for Kids e-waste pickups are made at various times throughout the year. Equipment not claimed by Disposal Bids that is donated to Computers for Kids must be reported to Purchasing department by filling out this form. You will need to provide an itemized list that includes serial numbers for inventory purposes.

Requesting Assistance

Have a question about this service? Ask it here.

To request assistance with Xerox copiers, click here or general printing issues, click here.

To request assistance with setting up a new computer, or redeploying an existing computer to another user, click here.

To request assistance with all other hardware related issues including equipment disposal, please click Open Ticket button on the right. This will bring up a form that you will need to fill-out and submit to open a support ticket with the I.T. Service Desk. You will receive a confirmation e-mail with the ticket reference number and additional instructions.

Please note: While the University is working remotely, there will be a minimum 24 hour waiting period for any hardware (computers, peripherals, etc...) dropped off with IT Services. This is to comply with health and safety guidelines and maintain safety of IT personnel. Because of this, we will be attempting to resolve all issues remotely if possible. Any hardware dropped off without first having been directed to do so will have a minimum turn around time of 72 hours.

Open Ticket

Related Articles (3)

How to begin a warranty call or correct a hardware problem for Apple devices.
Computer Equipment no longer needed, this is the process on how to dispose it.


Service ID: 9965
Tue 8/4/15 11:53 AM
Tue 3/14/23 10:37 AM