General Hardware Support

To request assistance with printers, click here.

To request assistance with Xerox copiers, click here.

Faculty and staff experiencing problems with either hardware or software on their office PCs, can seek assistance. Typical problems might include: A PC that will not boot. etc. If the I.T. Service Desk consultant cannot resolve the problem over the telephone or e-mail, it will be assigned to the On-Site Service Team. A team member will contact the faculty/staff member to arrange a convenient time to visit the office and at that time assess and in most instances, resolve the problem.

While hardware problem determination is offered free of charge for staff and faculty computers on campus, hardware devices not covered under warranty are not part of the service offered through I.T. Services. The I.T. Services consultant will determine the problem and contact the appropriate vendor for warranty coverage. Systems no longer under warranty can be diagnosed and a suggested replacement will be communicated to staff. If the computer is not viable to upgrade or fix client will be advised.

Please note: While the University is working remotely, there will be a minimum 24 hour waiting period for any hardware (computers, peripherals, etc...) dropped off with IT Services. This is to comply with health and safety guidelines and maintain safety of IT personnel. Because of this, we will be attempting to resolve all issues remotely if possible. Any hardware dropped off without first having been directed to do so will have a minimum turn around time of 72 hours.

Requesting Assistance

Have a question about this service? Ask it here.

To request assistance with hardware related issues, please click Open Ticket button on the right. This will bring up a form that you will need to fill-out and submit to open a support ticket with the I.T. Service Desk. You will receive a confirmation e-mail with the ticket reference number and additional instructions.

Warranty Support

Computers owned by the University of Windsor have been purchased with a 3 year warranty.  To confirm that the computer is still under warranty we will need the Serial Number if your system is an HP Laptop or Computer.  If this is a Dell Computer we will need your Serial Number.  Please enter this number within the request so we can confirm warranty status and we can arrange to have the Hardware replaced.  ITS does not repair computers that are no longer under warranty. If you are wishing to upgrade your current systems hard drive or RAM(memory) we will also need this information.

Who Can Use This Service

Faculty and staff.

Open Ticket


Service ID: 9965
Tue 8/4/15 11:53 AM
Tue 10/4/22 8:48 AM