University faculty and staff can procure devices through our purchasing department with educational discount from Apple. Follow these steps to generate a quote for your new device:
- Go to Apple's online store for Educational Institutions at http://apple.ca/go/edudirect
- Search for University of Windsor and browse as a guest on the University of Windsor store.
- When adding items to the cart, you can save the cart / have it sent by email. This "quote" can be used in UWinsite Finance to generate a purchase requisition.
Existing Devices
The IT Service Desk team will diagnose hardware and/or software problem on a Apple product. If we cannot resolve due to a hardware/software problem, we will create a Case Ticket with Apple for your future reference. The diagnostic information collected by IT Services will be shared with you and Apple.
Software problems can often be resolved remotely by Apple and IT Services. Hardware problems that cannot be resolved by us in-house require an authorized Apple Outlet. The Windsor-Essex area does not have an Apple authorized service provider. Apple also does not allow devices to be shipped directly to them in Canada.
Hardware problems with Apple devices require you to bring your Apple device in for repair. All Apple devices are registered to the client following their purchase and acquisition, the process for covering hardware issues under your Apple Care warranty can also be initiated by the client at this web site:
https://getsupport.apple.com
Regardless of the method to diagnosis you, will require Apple's help for all hardware issues under warranty. For service, you must open a support request using the following link: https://getsupport.apple.com/ (Apple - Support - Product Selection). Once we have assisted you with the diagnosis and case # with Apple; you are able to call these outlets with a Case number and make a confirmed appointment for repairs.
The closest Apple Authorized Service and Retail Outlets are located in Michigan; the closet one in Canada is located in London.
- Somerset Collection (2800 W. Big Beaver Road) Apple Store/Service in Troy call 248-822-0081
- Apple Twelve Oaks Mall (27500 Nov Road) in Novi 248-675-0320
- Masonville - Apple Store - Apple (CA), 1680 Richmond Street North, London, Ontario, Get Directions (https://www.apple.com/ca/retail/masonville/)