IT Service Desk Consultant will diagnose hardware and/or software problem on a Apple product. If we cannot resolve due to a hardware/software problem, we will create a Case Ticket with Apple for your future reference. Information collected by IT Services will be captured from our diagnosis and shared with you and Apple.
Software problems can often be resolved remotely by Apple and IT Services; hardware problems that cannot be resolved by us in-house require an authorized Apple Outlet. Windsor and Essex County, Ontario does not have an Apple authorized service provider nor does Apple allow devices to be shipped directly to them in Canada.
Hardware problems with Apple devices requires you to bring your Apple device in for repair. All Apple devices are registered to the client following their purchase and acquisition, the process for covering hardware issues under your Apple Care warranty can also be initiated by the client at this web site:
https://getsupport.apple.com
Regardless, of the method to diagnosis you will require Apple's help for all hardware issues under warranty.
The closest Apple Authorized Service and Retail Outlets are located in Michigan. Once we have assisted you with the diagnosis and case # with Apple; you are able to call these outlets with a Case number and make a confirmed appointment for repairs.
IT Services recommends the following Authorized Apple Dealers located in Michigan.
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Somerset Collection (2800 W. Big Beaver Road) Apple Store/Service in Troy call 248-822-0081
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Apple Twelve Oaks Mall (27500 Nov Road) in Novi 248-675-0320