Why am I unable to sign into Microsoft 365 Portal?

There may be several reasons why you are having problems.

1. Is your UWin Account active?

Your UWin Account may have been disabled or it has not been fully activated (i.e. extended).
Go to account.uwindsor.ca and sign in.
Ensure that your Account Status says Active.
If it says New, it has not been extended. See Extending UWin Account

2. What are you using as your login name?

You must use your University primary e-mail address as your login name when signing into any system that uses Microsoft work or school account.
This will work: jsmith@uwindsor.ca
This will NOT work: jsmith or John.Smith@uwindsor.ca

NOTE: A few legacy systems still do not use Microsoft work or school accounts. When signing into those systems, use your UWin ID only (example: jmith) as your login name.

3. Are you typing in a correct password?

You can use Verify Your Password service to see if you are entering a correct password. If on the results screen you see red icon next to AD, then you must change your UWin Account password to synchronise it with Active Directory.



100% helpful - 1 review
Print Article


Article ID: 11799
Fri 3/18/16 11:00 AM
Wed 8/31/22 9:17 AM

Related Articles (5)

Links to articles providing specific instructions for various platforms and operating systems.
Frequently asked questions related to Microsoft 365 Apps suite for students.
It is not possible to change Active Directory password on its own. To change it, you have to change your UWin password.
All workstations managed by Intune will receive an automated installation of Microsoft 365 Apps (formerly Office 365 Pro Plus). The procedure outlined in this article should only be used on workstations that have not yet been upgraded to Modern Desktop as well as BYOD workstations (eg. home computer) and student computers.
Instructions for accessing Brightspace, UWinsite Finance and/or UWinsite Student when the login process is not working with a UWin Account.

Related Services / Offerings (1)

Microsoft 365 Apps, formerly known as Microsoft Office 365, is a suite of productivity applications that includes Access, Excel, OneDrive, OneNote, Outlook, PowerPoint, Publisher, Teams, and Word. You can use these applications to connect with Microsoft 365 services such as SharePoint Online and Exchange Online. These apps can be installed on your Windows or macOS computer, or on your iOS or Android mobile device. They can also be accessed in a web browser at portal.office.com