Known issue: Conditional access blocking Yuja desktop app

Summary

Device compliance-based conditional access policy requires registered and compliant device to sign into Yuja desktop app but access is not granted to user when attempted on a managed and compliant device. This article provides a workaround for this issue.

Body

Device compliance-based conditional access policy requires registered and compliant device to sign into Yuja desktop app but access is not granted to user when attempted on a managed and compliant device:

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The corresponding sign-in log entry says device is not managed and not compliant, while in fact it is managed and compliant. It appears that Yuja desktop app is not fully compatible with Microsoft's Single Sign On (SSO) and Conditional Access (CA) and required device telemetry is not being passed onto Intune during authentication.

Since the web version of Yuja is not affected by this issue, the following workaround is available. This assumes that Yuja desktop app is already installed on your computer.

  1. Launch Yuja web app by opening this URL in Microsof Edge browser: https://uwindsor.yuja.com
  2. Click on Login with "University of Windsor Single Sign-On selected" selected in the top-right corner.
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  3. Once successfully signed in, click on Create Recording on the top of the page then click START. Uploaded Image (Thumbnail)
  4. Check the box next to "Always allow...." and click on Open.
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Details

Details

Article ID: 151433
Created
Thu 7/25/24 3:18 PM
Modified
Thu 7/25/24 4:11 PM

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