Installing GlobalProtect VPN client on a Windows computer

Summary

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your computer makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for Windows users.

Body

Accessing certain resources on the University's network requires that you use a secure VPN connection. To establish a VPN connection, you will use the GlobalProtect app that is available for currently supported macOS, Linux and Windows platforms.

GlobalProtect is automatically installed on every administered University device. There is no need to install it. 

For personal devices used for work or school - referred to as Bring-Your-Own-Devices or BYODs -  you need to perform three steps to use GlobalProtect:

  1. Install GlobalProtect
  2. Set Up GlobalProtect
  3. Use GlobalProtect

The preferred method for installing GlobalProtect on BYODs is by using Company Portal. Using GlobalProtect from Company Portal means that it is immediately upgraded as IT Services activates new versions, providing you with bug-fixes and new functionality automatically. It also installed pre-configured with the University's VPN configuration.

1. Install Global Protect

Company Portal (Preferred Method)

University Devices

As shared above, GlobalProtect is automatically installed administered University devices. As such, all Windows 10 / 11 devices that are joined to Entra ID (formerly Azure AD) and enrolled in Intune,have GlobalProtect installed. You should see the GlobalProtect globe icon in your system tray when your computer starts up. Proceed to section 3, Using GlobalProtect.

Bring-Your-Own-Devices (BYODs)

You can register your device in Entra ID and then enroll it in Intune to get access to Company Portal. From Company Portal you can install GlobalProtect. Please see the following articles for details on how to enroll your personal device in Intune and install applications from Company Portal.

  1. Enroll your Windows computer in Intune
     
  2. Select the Start menu and click or search for Company Portal.
     
  3. In Company Portal, enter "GlobalProtect" in the search field at the top of the left-hand navigation. Once found, select Global Protect.


     
  4. Press the Install button in the upper right corner.
     
  5. Your PC will automatically download and install the software. After being installed, the VPN should automatically connect. 
     
  6. After a minute or so, you will get a notification to enter your UWin Account username (UWinID@uwindsor.ca) and password and to complete the Multi-Factor Authentication.


     
  7. Proceed to section 3, Using GlobalProtect.

Download and Install Manually (Alternative Method)

If you are unable to enroll your device in Intune for automatic GlobalProtect installations and updates, you can manually install GlobalProtect.

  1. Download the GlobalProtect version appropriate for your device:

    Windows 64-bit version
    Windows 32-bit version
    Windows ARM version
    Windows UWP version
     
  2. Open the downloaded file (eg. GlobalProtect64.msi) to launch the installation wizard. 


     
  3. During the installation process, you should not change any of the default settings. Simply click Next three times until you get to the Installation Complete screen.


     
  4. Please note that you may be prompted for a confirmation to allow the installer to make changes to your system. Look for a highlighted icon in your Task bar. Click on it, then allow the changes to be made.


     
  5. Click Close to complete the installation process.
     
  6. Proceed to section 2, Setting Up GlobalProtect.

 

2. Set Up GlobalProtect

After installation, GlobalProtect typically launches automatically. 

1. The first screen will show the Welcome. click Get Started to continue.

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2. You'll be asked to enter the Portal address. Enter securelogin.uwindsor.ca in the Portal field and click on Connect. 

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3. When prompted, enter your UWinID@uwindsor.ca email and password and complete the Multi-Factor Authentication.

4. You should now be connected to the University's VPN service, ensuring that you can access University resources.

5. Proceed to section 3, Using GlobalProtect.

3. Use GlobalProtect

Once installed and configured, you can connect and disconnect from the VPN by clicking on the blue-green globe in the Task or Finder bars. The GlobalProtect client will provide pop-up notifications as it connects:

  

You can check the VPN connection status by checking the GlobalProtect icon on the far-right side of the Task bar, in the System Tray.  When disconnected, the green and blue globe has a red X on it:



When connected, the green and blue globe shows a gray shield:


 

Details

Details

Article ID: 44347
Created
Tue 12/12/17 2:03 PM
Modified
Wed 9/11/24 10:54 AM

Related Services / Offerings

Related Services / Offerings (1)

Network Security & Virtual Private Network (VPN)
I.T. Services has deployed and maintains a number of firewalls, which are network systems that are designed to block unauthorized access while permitting legitimate network traffic. Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your device makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.