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I.T. Services has deployed and maintains a number of firewalls, which are network systems that are designed to block unauthorized access while permitting legitimate network traffic. Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your computer makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.

All buildings on campus are connected to the University's wired network. Network jacks are generally available in all offices, meeting rooms, classrooms, lecture halls, labs, as well in some public areas (hallways, open space, etc.). Wireless (WiFi) network access is available throughout the University campus, and selected off-campus locations.

Sharing a printer reduces costs by limiting the number of printers needed within a designated area or department. Ensuring secure reliable access to these networked printers is an important function provided through Active Directory printing services.

All computer equipment, such as monitors, printers, computers, laptops, monitors, keyboards and mice can be donated to a local charity Computers for Kids.

The University has negotiated specialized “fleet” pricing for photocopier and printer equipment, supplies, and repair service with Xerox. In the event that a new photocopier or printer is required by a department, clients are asked to contact Procurement to make the necessary arrangements for the purchase and installation of this equipment.

I.T. Services maintains a cluster to file servers is that provide on-premise shared storage space for files that can be accessed by the workstations through the network. These shared file spaces are known as "network file shares."

Domain Name Services (DNS) is the Internet's equivalent of a phone book. DNS servers maintain a directory of domain names (example: uwindsor.ca) and translate them to Internet Protocol (IP) addresses (example: 137.207.71.196). This is necessary because, although domain names are easy for people to remember, computers or machines, access websites based on IP addresses. The Dynamic Host Configuration Protocol (DHCP) is a network protocol used to assign IP addresses and provide configuration information to devices such as servers, desktops, or mobile devices, so they can communicate on a network using the Internet Protocol (IP). All IP addresses are dynamically allocated by our DHCP servers on both wireless and wired networks

University of Windsor partnered with Sophos, a leading vendor in the Internet security and virus protection software space, to implement virus protection on all computers connected to campus wired network by deploying Sophos Endpoint Security and Control.

I.T. Services provides assistance with a wide range of printing issues.

GoPrint pay-per-use printing stations are available in public areas, such as UCC Student Launge, Leddy Library, and selected computer labs on campus. This service is accessed with your UWin Card.

Active Directory (AD) is a legacy Microsoft directory that stores information about members of the domain, including devices and users, verifies their credentials and defines their access rights.  Azure Active Directory (AAD) is a modern cloud-based identity and access management solution that also provides a foundation for device management solution called Intune. During the transition period, both directories are co-existing and are working together in our hybrid AD environment.

I.T. Services will assist with I.T. related employee onboarding (workstation setup, office telephone service, access to systems and resources), and offboarding (termination of access, workstation redeployment).

Use this form to open a ticket requesting support for your hardware related inquiry.

Your UWin Account is your personal digital identification for accessing a number of on-line services at the University of Windsor. A valid and active UWin Account is required of everyone associated with the University of Windsor who plans on using any of the IT systems and services.