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Services or Offerings?
I.T. Services cannot provide a high level of support on all software used on campus. I.T. Services is dedicated to providing the highest level of support possible for packages that are selected for full support. The selection of packages and the level of support given each package are determined by perceived demand, support available for similar packages, knowledge of staff, and the time required (and available) to learn the packages.

I.T. Services uses the Software Depot web site for software distribution.

Use this form to open a ticket requesting support for your hardware related inquiry.

Please use this form to submit a inquiry, request or problem report *only* if you can't find the proper sub-category for it.

I.T. Services provides assistance with a wide range of printing issues.

This service allows you to open a ticket when your UWin ID is no longer active, or when it was not yet created.

Raiser's Edge (management of alumni donor records), CAMPUSCALL (phonathon software used to support University’s telephone fundraising program)

mySuccess is the University of Windsor’s platform to support career and experiential education.

Faculty, staff and students who would like to use software that is not covered by any of the campus-wide licensing agreements can submit a request to purchase a license.

eCV (Electronic CV), ESS (Early Support System), Law OLSAS, PostDoc, SET (Students Evaluation of Teaching), SNAP, Perseus

Multiple camera location recordings of guest speakers, conferences, and other special events on campus; full production of promotional and instructional audio or videos and audio/video/presentation consultation and support for special events. Also access to on-campus television and sound studios and studio equipment with professional support to assist faculty, staff and students.

I.T. Services provides full support for these MS Office 365 productivity apps: Word, Excel, PowerPoint, OneNote, Visio, Project, Publisher. Older versions of Office and MS Access are not supported.

Multiple camera location recordings of guest speakers, conferences, and other special events on campus; full production of promotional and instructional audio or videos and audio/video/presentation consultation and support for special events. Also access to on-campus television and sound studios and studio equipment with professional support to assist faculty, staff and students.

University of Windsor partnered with Sophos, a leading vendor in the Internet security and virus protection software space, to implement virus protection on all computers connected to campus wired network by deploying Sophos Endpoint Security and Control.

I.T. Services has deployed and maintains a number of firewalls, which are network systems that are designed to block unauthorized access while permitting legitimate network traffic. Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your computer makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.