Clearing your web browser's cache may be necessary for the browser to retrieve the newest web content available from a website or web-based platform like Brightspace if you get the blank screen or UWinsite Student if you experience the “Not Authorized” error when trying to log-in. The exact steps depend of the browser that you are using:
Microsoft Edge
1. Open the browser and select Settings and more / three dots on the top right.
![Edge Menu](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=5766be69-1ce8-4603-b9ac-286e68c9f85b.png)
2. A drop-down menu will open, select Settings.
![Edge Settings](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=f6999029-14be-4426-b6e1-b77d8bb91488.png)
3. In the left navigation, select Privacy, Search, and Services.
![Edge Privacy](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=2383b427-6723-410b-b6d8-7fa8eff1e931.png)
4. Find the Clear browsing data section and select Choose What to Clear
![Edge Clear browsing data](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=12c10571-b529-4f9a-8a98-a0215b1b19cf.png)
5. Select Cookies and other site data, Cached images and files, and Clear Now.
![Clear browsing cookies cached now](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=b580c830-2816-420f-a8b9-75a36dab026b.png)
With your cache and data cleared, return to the site you were trying to access.
Google Chrome
1. Open the browser and select More / three dots menu on the top right.
![Chrome Menu Selection Step](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=d8eaf657-eb6d-4609-8a35-af5fee9ab737.png)
2. A drop-down menu will open, select More Tools
![Chrome More Tools](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=1b219e37-61f1-4694-865d-4baf612360d6.png)
3. Select Clear Browsing Data
![Chrome Clear browsing data](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=b0d4d08a-abce-470e-ba70-5cd2901a45cc.png)
4. Select Cookies and other site data, Cached images and files, then select Clear data. (Note: The time range should be set to All time for UWinsite Student.)
![Chrome Clear Browsing Data Basic](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=ecf965c5-25f3-42f7-87c1-8dff185cd0c4.png)
After the cache is cleared, return to the site you were trying to access.
More: https://support.google.com/accounts/answer/32050
Mozilla Firefox
1. Open the browser and select Menu / three lines on the top right.
![Firefox Menu](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=d90308c8-ad9c-4d90-ad70-ea8a290a741b.png)
2. In the left navigation menu, select Privacy & Security.
![](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=ce93e6eb-1f8c-441d-80d4-e4bdce5a88f0.png)
3. In the Cookies and Site Data section, select Clear Data.
![Firefox Clear Data](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=3917faef-59bd-4481-900a-35afa81a6d4f.png)
4. In the Clear Data pop-up, select Cookies and Site Data, and Cached Web Content then select Clear.
![Firefox Clear Data](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=e0568373-32f9-4ab0-aa1c-f333d4f06bfe.png)
Note: These selections will not affect your passwords or other sign-in data.
After the cache is cleared, return to the site you were trying to access.
More: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Internet Explorer
Internet Explorer 11 is retiring and will go out of support on June 15, 2022. It is not recommended for UWinsite Student.