How to clear your web browser cache

Clearing your web browser's cache may be necessary for the browser to retrieve the newest web content available from a website or web-based platform like UWinsite Student if you experience the “Not Authorized” error when trying to log-in. The exact steps depend of the browser that you are using:

 

Microsoft Edge

1. Open the browser and select Settings and more / three dots on the top right.

Edge Menu

 

 

2. A drop-down menu will open, select Settings. 

Edge Settings

 

 

 
 

3. In the left navigation, select Privacy, Search, and Services.

Edge Privacy

 

 
 
 
 
 
 
 
 
 
4. Find the Clear browsing data section and select Choose What to Clear

Edge Clear browsing data

 
 
 
 

 

5. Select Cookies and other site data, Cached images and files, and Clear Now.  

Clear browsing cookies cached now

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
With your cache and data cleared, return to the site you were trying to access. 
 

Google Chrome

1. Open the browser and select More / three dots menu on the top right.

Chrome Menu Selection Step

 

 

 

2. A drop-down menu will open, select More Tools 

Chrome More Tools

 

 

 

 

 

3. Select Clear Browsing Data

Chrome Clear browsing data

 

 

 

 

 

 

4. Select Cookies and other site data, Cached images and files, then select Clear data 

Chrome Clear Browsing Data   Basic

 

 

 

 

 

 

 

 

 

 

After the cache is cleared, return to the site you were trying to access. 

More: https://support.google.com/accounts/answer/32050

Mozilla Firefox

1. Open the browser and select Menu / three lines on the top right.

Firefox Menu

 

 

 

2. In the left navigation menu, select Privacy & Security.

 

 

 

 

 

 

3. In the Cookies and Site Data section, select Clear Data.

Firefox Clear Data

 

 

 
 

4. In the Clear Data pop-up, select Cookies and Site Data, and Cached Web Content then select Clear.

Firefox Clear Data

 

 

 

 

 

 

Note: These selections will not affect your passwords or other sign-in data. 

After the cache is cleared, return to the site you were trying to access. 

More: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Internet Explorer

Internet Explorer 11 is retiring and will go out of support on June 15, 2022. It is not recommended for UWinsite Student. 

Details

Article ID: 143756
Created
Wed 6/1/22 4:25 PM
Modified
Wed 6/8/22 9:18 AM

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While accessing UWinsite Student, in some cases an authorization error is displayed.