Notifications and Alerts

Wed 8/9/17 9:12 AM

We will be performing a Blackboard feature upgrade on Thursday, August 24, 2017. This upgrade will occur from 7:00 am-12:00 pm EST. Blackboard will be unavailable during this time. This upgrade introduces three new, highly requested features along with a new look to Blackboard Learn:

1. Submission Receipts: Students will get a confirmation number indicating that their assignment has been successfully submitted, and instructors can view the Submission Receipts from the Full Grade Centre -> Reports -> Student Receipts area.

2. Drag and Drop: Files can now be “dragged and dropped” into Blackboard wherever the “hot spot” is visible.

3. A refreshed Blackboard Collaborate(Virtual Classroom) interface.

While we anticipate the maintenance to be complete by noon on August 24, 2017. Should there be any delay, we will update the ITS HotNews at

For more detailed information about further features available within the upgrade, please visit our Blackboard Upgrade page at

Should you experience any difficulties using Blackboard after the upgrade, please submit a Service Request for help at


Thu 9/21/17 6:52 AM

IT Services will be performing maintenance on the application server on Thursday September 20 from 6:00am - 7:00am. Affected applications and services include Telephone Directory, ORS, Find A Person, SIS Student, eGrade, eCV, UWinAdmin, Tuition Waiver, UTimeApp.

If you experience problems with these applications after 7:00am, please open at support ticket at or by calling the IT ServiceDesk at ext. 4440.

Thu 9/21/17 6:47 AM

IT Services uses a weekly maintenance window to perform application, server and network maintenance.  This window occurs every Thursday between 6:00am and 8:00am.

During this time, IT Services will perform routine maintenance such as applying operating system patches or restarting systems.  Users can expect that some services will be unavailable for short periods without advance notice during this window.

This window is also used for applying configuration changes or updates to the network or applications.  If a change such as this is planned, IT Services will typically provide a notice via HotNews or other means as appropriate.  These notices will provide detail on the length of the service interruption and the expected impact to our customers.

If you experience problems with the network, applications or services after 8:00am on Thursdays, please open a support ticket at or by calling the IT ServiceDesk at ext. 4440.

Wed 9/20/17 2:20 PM

On Tuesday, September 19, Apple released a new operating system, iOS 11.  If you are using the native mail app on your iPhone or iPad, and upgrade to iOS 11, you may encounter issues.

How does this affect me?
Due to an incompatibility in the new release of iOS, users of the built-in Apple Mail app in iOS 11 may be unable to sync their Office 365 mailbox or login to their accounts. iOS 9 or 10 users are not affected.
What do I need to do to fix this?
Microsoft and Apple are working to resolve this issue.  We will post more information here when it becomes available.  In the meantime, it is recommended that you postpone the iOS upgrade until the issue is fixed.  However, if you choose to upgrade, you can download the free Outlook for iOS client, available in the App Store, which will work with your Office 365 account.
Fri 9/15/17 11:32 AM

IT Services has been receiving reports of issues with the eduroam wireless network Thursday and Friday September 14-15.  Some users cannot authenticate to the network, while others can connect but the network is not working.  It appears that this issue is only affects certain users, the majority of people are working fine.

Update: IT Services believes the issue has been resolved as of Monday Sept 18.