Notifications and Alerts

Fri 2/16/18 10:59 AM

On Thursday, February 22nd , the UWin Gmail system used by all students at the University of Windsor will be switched to a different authentication service. Authentication is the process of recognizing and verifying a user's identity. Each user of the UWin Gmail system is required to provide their UWin ID and password (i.e. their credentials) on the login page before they can access the system. The credentials provided are then compared to those stored in our central directory.

The biggest impact on the users will be a change to the appearance of the login page. This notice is being provided to announce that this is an expected change and to allay potential security concerns of the new site being fraudulent.

The currently existing login page begins with the URL “https://uwinid.uwindsor.ca/” and is displayed as:

The new login page begins with the URL “https://login.net.uwindsor.ca/” and is displayed as:

The change will take effect around 7:30 am. Any issues related to this change should be reported to the Service Desk by opening a ticket at uwindsor.ca/help or calling 519-253-3000 x4440

Thu 2/8/18 11:49 AM

Lenovo announced in February 2018, that they are voluntarily recalling ThinkPad X1 Carbon 5th Generation laptops manufactured between December 2016 and October 2017.  Lenovo has determined that a limited number of such laptops may have an unfastened screw that could damage the laptop’s battery causing overheating, potentially posing a fire hazard.  Laptops manufactured on or after November 1, 2017 are not affected.

Effective immediately, Lenovo is offering free service inspections for all affected ThinkPad X1 Carbon 5th Generation laptops manufactured between the dates as stated above. The affected systems can be identified by machine type, serial number and build date.  To confirm if your ThinkPad X1 Carbon 5th Generation laptop (Machine Types: 20HQ, 20HR, 20K3, 20K4) is affected, visit the recall site https://support.lenovo.com/X1C_5GEN_RECALL and follow the instructions while using the potentially affected laptop.

Should you have any further questions, U.S. and Canadian residents may contact Lenovo Services at 1 800-426-7378 or our local authorized Lenovo Service Provider:  Advanced Business Systems at 519 945-7900. 

International contact information for recall support is available at https://pcsupport.lenovo.com/us/en/supportphonelist.  When you contact a technical support representative, please advise them you are calling in reference to the ThinkPad X1 Carbon 5th Generation laptop recall.

Thu 2/8/18 10:39 AM

Update Feb 12 8:00am: Our team have successfully intituted a work-around on our e-mail appliances that will help in resolving the issues until a long-term solution can be provided by our vendor.

Update Feb 09 4:00pm: Our team is in the process of instituting some interim measures to further protect our e-mail appliances and avoid potential re-occurrence of this issue.

Feb 08 10:39am: IT Services has become aware that some old email messages have been delivered overnight (Wednesday February 07 to Thursday February 08). We are engaged with our vendor to identify / mitigate any future issues.
 

Thu 2/8/18 8:15 AM

Update Feb 08 1:00 PM: 

As of 1pm the ZETA server is now running normally. Anyone still experiencing issues should log out and log back into Novell. If after logging in, you still experience any trouble, please contact the IT Service Desk at 519-253-3000 x4440 for assistance

 

Update Feb 08 10:30am: Drives on ZETA are still not available. We have engaged with support to try to diagnose and resolve the issue.

 

The Novell server ZETA's drives (e.g. J:, K: , etc) are unavailable due to a file system problem Thursday February 08 at 8:00am.

When logging in clients will receive an error when mapping drives to ZETA and clients who are already logged in will see no files in the drives.  If clients have files open from those drives, they will receive errors in the program (e.g. in Word or Excel) and their computer may stop responding.

We are working to resolve the problem and will provide updates as information becomes available.

Wed 2/7/18 4:57 PM

Email sent inbound to the University appear to be delayed the afternoon of Wednesday February 07 starting at around 4:30pm.  Messages are being queued on the anti-spam servers instead of being procesed for delivery. We have engaged with our vendor to determine the cause and resolve the issue.

We will provide updates as information becomes available.

Update from Feb 07 09:10pm: the queued mail is being processed and the delay on delivery of recent inbound email is an average 7 minutes. 

Update Feb 08 2:30pm: Our vendor reports that we were the victims of a spam attack that overfilled the inbound message queues on our anti-spam infrastructure, leading to severe delays delivering mail.  The queued messages are now being processed and there are no known delays on delivery of new messages arriving at the University.