Service Notifications (Detailed)

Sun 7/21/19 2:27 PM

07-22 3:00PM

Ecommerce currently not available

 

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A major electrical issue in the University Computer Centre caused most primary and secondary systems to go offline. This includes UWinsite, Blackboard, and a majority of small client-facing systems.

University staff have been responding to the issue since midnight and are making progress with restoring all services.

 

We apologize for the inconvenience and will post updates as we are able to.

Thu 7/11/19 8:55 AM

Update 2019-07-11 - 10:25 am

Microsoft informed us that affected infrastructure has been replaced and the issue has been resolved. Please contact IT Services if you experience further issues

Original 2019-07-11 - 8:25 am

IT Services is aware of an issue affecting Microsoft Teams. Users may be able to sign to the service, however most functionality may be unavailable.  Microsoft is aware of the issue and is working towards a resolution

 

 

Thu 6/27/19 2:35 PM

A recent issue with the University’s UWin Gmail System has resulted in any email messages over 1000 days old to be removed from user accounts.  The recovery process available through the UWin Gmail System has allowed IT Services to implement a restore all of these email messages, regardless of location within a user account (i.e. inbox, folders).  We expect the process to be complete by July 5, 2019.  Please note that as a result of this restoration process, previously deleted email messages may return to user accounts.

Please note that storage of any files (Google Drive) should not have been impacted by this issue.

We apologize for any inconvenience this issue may have caused and if you have any questions or issues with your user account outside of deleted messages re-appearing, please contact the IT Services Desk at uwindsor.ca/itshelp.

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UPDATE: July 5, 2019

The recovery process is now complete and all emails that were previously removed from user accounts have been restored.  As a result of the recovery process provided by the vendor, some users may find that emails previously deleted or placed in folders, have been returned directly to their inbox.  We apologize for the inconvenience to those impacted by this.  If you have any questions or issues with your user account outside of deleted messages re-appearing, please contact the IT Services Desk at uwindsor.ca/itshelp.

 

Tue 6/25/19 5:32 PM

By 7:15 pm Service to Windsor Hall was restored.

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At 4:45 pm, there was reported to be a building-wide loss of service to the wired and wireless networks in the Windsor Hall building.  Time to repair is unknown but resolution steps are in progress and repairs will be made as soon as possible.

We regret any inconvenience this may cause.

IT Services

 

Fri 6/21/19 10:59 AM

Some users have indicated that they are experiencing issue with Gmail where e-mails older than 1000 days can't be retrieved. IT Services is investigating the issue with the vendor and will provide an update when more information is available.