Portal Overview

This is a brief overview of the UWin Self-Service Client Portal. For more information, please see Helpful Links section on the left.

Services

How to open a ticket?This section contains the Service Catalogue, which lists and explains all services that we offer. Each service page includes the Open Ticket button that launches an on-line form for submitting a ticket for that service. All services are grouped into categories, some of which have sub-categories. Click on the category/sub-category name to to see the list of services that it includes. Click on the service title to open its page that includes a brief description and a button to open a ticket for that service.

For example, to open a ticket requesting a new shared mailbox:

  • go to Services,  
  • click on Messaging & Collaboration category to open it,
  • click on Microsoft Office 365 E-mail & Calendar service page link to open it,
  • click on the Open Ticket  button to launch an on-line form,
  • select Request to create a new shared mailbox under Request Type and fill out the rest of the fields on the form,
  • click on the Request button on the bottom of the form.

Once you complete and submit that form, a ticket for your request will be created, and a confirmation e-mail with the ticket reference number will be e-mailed back to you.

On some service pages, you will also find a section called Related Articles that includes links to relevant Knowledge Base articles.

Inside the Services section, you can click on Ticket Requests on the menu ribbon to see a list of all of your submitted tickets. You can open each ticket to see its status and track the progress made on your request. You can also provide comments on each ticket that will be seen by the people assigned to work on your request.

Knowledge Base

The Knowledge Base is a collection of articles that contain answers to frequently asked questions (FAQs), and provide solutions to common issues. We recommend that you browse through published articles or use the Search function to find a solution for your issue or an answer to your question before you open a ticket.

All articles are grouped into categories and sub-categories that correspond with categories in our Service Catalogue. You can also use the Search function to look for a specific topic.

Questions

Please note that Questions forum is intended only for general "How do I...?" type questions for each of the services listed in the Service Catalogue. Some examples include:

  • How can I download the latest version of Microsoft Office?
  • How much storage space I have on my OneDrive?
  • How can I delegate access to my Outlook calendar?

If you require assistance with a specific issue that you've encountered, please do not post your request on Questions forum but rather open a ticket through the Service Catalogue. Also, keep in mind that questions and answers posted on the forum are visible to all users who sign in. Please do not include potentially sensitive information in your question.

Each question is assigned to a category that corresponds with one of the services included in our Service Catalogue.

Search

The Search bar appears in the top right corner of the screen. You can enter a keyword and click the magnifying glass icon to search for a specific topic. The Search function will look in Services, Knowledge Base, and Quesitons sections but you can also limit it to search only in one of these areas.