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How to access and update my tickets on Client Portal?

The Client Portal allows you to access all ticket requests you have created in the past as well as those created on your behalf by others on which you are listed as the requestor. You can open each ticket to see its current status, to add more information to it, or to provide feedback to the staff assigned to work on your ticket. In order to see your tickets, you have to sign in first. Click the Sign In link that appears in the top right corner of the portal page and sign in with your UWin Account.

Accessing Tickets

The listing of your tickets can be found in two places on the portal.

Portal Home Page

To see a summary of all tickets that list you as a requestor that are currently open, go to the home page of this portal (i.e. click Home on the menu ribbon). You will then see a summary of your tickets displayed in the middle column of the home page under the header My Submitted Tickets.

Services Page

To see a full list of all tickets that list you as a requestor (including closed tickets), go to the Service Catalogue page of this portal (i.e. click Services on the menu ribbon).



 

Next, click on the Ticket Requests link on the menu ribbon.


By default, only tickets that are marked as Open or In Process will be displayed on the screen. If you want to see all of your tickets, including those that are already marked as Completed or Cancelled, pick Select All in a drop-down list in Status Class attribute, then click on Search:

Updating Tickets

To open a ticket on the screen, click on the ticket title.

You can attach a file, such as a screen capture, by clicking on the Add Attachment button near the top and selecting the file either from your computer or your OneDrive.

You can also add a comment to the ticket by by clicking on the Comment button on the bottom. While adding a comment, you can also select names of people from the list that should receive an e-mail with your comment. The list contains names of people assigned to work on this ticket and those that were added as contacts.

If is not possible for you to reopen a ticket that was previously marked as Resolved or Closed. If you believe that your ticket was marked as Resolved or Closed in error, please leave a comment on the ticket requesting that the ticket be re-opened and provide as much information about the issue as possible. Please be sure to select the name of the person responsible for your ticket before saving your comment, to ensure that this person gets notified by e-mail.

 

Details

Article ID: 11375
Created
Thu 2/25/16 5:35 PM
Modified
Wed 5/16/18 1:48 PM