Auto-Updating the GlobalProtect VPN client on macOS

Tags vpn

The GlobalProtect VPN client is capable of auto-updating itself when a new version of the client has been published to the VPN server.  This document provides a review of the process.

The VPN client update process begins when a system administrator publishes an updated version of the VPN client to the VPN server.  Each time the VPN client connects, it checks to see if its version matches that of the client published on the server.  If the server contains a newer version, the VPN client will prompt the user asking if they would like to auto-update their installed VPN client. 

If the user agrees, the VPN client will download the new version in the background.  When the download is complete, the VPN client will ask the user if it can proceed to upgrade. During the upgrade, the VPN will be disconnected and the old VPN client uninstalled. The new client version is then installed, ready for use.

The new VPN client version should remember the settings from the previous client. Once the install is complete, the user can connect to the VPN as usual.

  1. Connect to the VPN as normal.  If an update is available, you will receive a notice. (Note that the version number may be different from the image.)


  1. The download proceeds in the background.  You can continue to use the VPN in the meantime.  When the download is complete, you will be informed that the install is ready.


  1. The install will proceed by disconnecting from the VPN, removing the old VPN client, and then installing the new version.

    You may be prompted to store information in your keychain.  This may occur twice, once for “GlobalProtectService” and “GlobalProtect”. You choose "Allow" or “Always Allow” (recommended).


  1. After installation, GlobalProtect typically launches automatically. If it doesn’t, you can tell the install is complete because the GlobalProtect icon reappears in the right-hand side of the Finder menu bar.  Click this icon and choose Connect.
    If the portal address field is blank, enter




5. You may be asked for the credentials to authenticate to the VPN server.  Provide the following details then press Connect or Sign In as appropriate:

Portal address:
Username: <your email​​​ >
Password: <your password>

  1. You can check the VPN connection by clicking on the GlobalProtect icon.



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Article ID: 120624
Wed 11/18/20 8:54 AM
Thu 7/7/22 3:34 PM