VPN software installation and troubleshooting.

Articles (16)

Pinned Article GlobalProtect VPN - Everything you need to know to get it working

This article groups together all articles for GlobalProtect and support.

Pinned Article Installing GlobalProtect VPN client on Linux

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The Palo Alto GlobalProtect software that you can install on your device sets up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for Linux devices.

Pinned Article Installing GlobalProtect VPN client on macOS

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your computer makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for Apple Mac users.

Pinned Article Installing GlobalProtect VPN client on mobile devices (Apple, Android)

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The Palo Alto GlobalProtect software that you can install on your device sets up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for iOS (iPhone, iPad) and Android devices.

Pinned Article Update the GlobalProtect VPN on your computer or device

Accessing any resources on the University's network requires that you use a secure VPN connection. A VPN provides secure remote access and data transmission between devices that are connected to campus networks and systems. To establish a VPN connection, use the updated GlobalProtect app that is available for both Windows and macOS platforms.

Known Issue: GlobalProtect icon disappears during upgrade on Windows

GlobalProtect system tray icon on Windows disappears during upgrade

Known Issue: GlobalProtect on macOS stuck at Connecting

GlobalProtect on macOS hangs when Connecting due to a security block. You can use System Preferences to give it security permission to run properly.

Known Issue: GlobalProtect PanGPA.exe System Error

GlobalProtect on older versions of Windows gives a System Error after a new version of GlobalProtect has been installed.

Known Issue: GlobalProtect VPN error "mfc120u.dll is missing"

Some users are receiving an error with GlobalProtect VPN related to a missing DLL mfs120u.dll. This is caused by having an out-dated version of the DLL installed on their machine.

Known Issue: macOS Warning message Legacy System Extension

Error message Legacy System Extension is displayed to Mac users running older versions of GlobalProtect VPN client.

Known Issue: VPN not working after upgrade to macOS 11.x (Big Sur)

GlobalProtect versions older than 5.1.4 are incompatible with macOS 11.x (Big Sur)

Uninstalling GlobalProtect VPN for macOS

Steps for stopping and uninstalling GlobalProtect on macOS workstation.

Known Issue: "Negotiation timeout occurred" error while using ShrewSoft VPN client.

This problem is caused by a conflict between the VPN software and the Microsoft Virtual WiFi Miniport adapter. This problem only occurs on Windows 7. Solution is to remove ShrewSoft software from your computer and replace it with GlobalProtect.