VPN software installation and troubleshooting.

Articles (13)

Pinned Article GlobalProtect VPN - Everything you need to know to get it working

This article groups together all articles for GlobalProtect and support.

Pinned Article Installing GlobalProtect VPN client on a Windows computer

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your computer makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for Windows users.

Pinned Article Installing GlobalProtect VPN client on Linux

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The Palo Alto GlobalProtect software that you can install on your device sets up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for Linux devices.

Pinned Article Installing GlobalProtect VPN client on macOS

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your computer makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for Apple Mac users.

Pinned Article Installing GlobalProtect VPN client on mobile devices (Apple, Android)

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The Palo Alto GlobalProtect software that you can install on your device sets up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for iOS (iPhone, iPad) and Android devices.

How to Refresh Your GlobalProtect VPN Connection

Steps to refresh your VPN connection when the GlobalProtect VPN connection goes stale and stops working.

Known Issue: GlobalProtect icon disappears during upgrade on Windows

GlobalProtect system tray icon on Windows disappears during upgrade

Known Issue: GlobalProtect on macOS stuck at Connecting

GlobalProtect on macOS hangs when Connecting due to a security block. You can use System Preferences to give it security permission to run properly.

Known Issue: GlobalProtect VPN error "mfc120u.dll is missing"

Some users are receiving an error with GlobalProtect VPN related to a missing DLL mfs120u.dll. This is caused by having an out-dated version of the DLL installed on their machine.

Uninstalling GlobalProtect VPN for macOS

Steps for stopping and uninstalling GlobalProtect on macOS workstation.

What version of GlobalProtect am I using?

How to look up the version number of the GlobalProtect VPN client.