Installing GlobalProtect VPN client on mobile devices (Apple, Android)

Accessing certain resources on the University's network requires that you use a secure VPN connection. To establish a VPN connection, you will use the GlobalProtect app that is available in the app stores for Andoid, Chromebook and Apple iOS platforms.

Downloading and Installing GlobalProtect

The instructions are essentially the same for both Apple and Android devices:

  1. Use the device's app store (e.g. Google Play, App Store) to search for "globalprotect vpn"
    Search results and correct GlobalProtect selection.
  2. From the results, install GlobalProtect by Palo Alto Networks

    Android view:
    Google Play GlobalProtect page

    iOS view:
    iOS App Stor GlobalProtect page
     
  3. When the application is installed, launch GlobalProtect if it does not launch automatically.
    GlobalProtect icon on Android
  4. When prompted for a Portal, enter "mobilevpn.uwindsor.ca" and click Connect.
    GlobalProtect portal address screen
  5. When prompted to Sign in, enter your UWinID and password, then click Sign In.
    GlobalProtect sign in screen
  6. If you are prompted about creating a Connection request, click OK to accept the request.

    Android prompt:
    Android GlobalProtect VPN Connection request screen

    iOS prompt:
    iOS GlobalProtect VPN Connection request screen
  7. The GlobalProtect app will show CONNECTED when the VPN connection has been established. There may also be a lock icon or the word VPN in the notification area at the top of the screen.

    Android view:
    Android GlobalProtect Connected screen and notification icon

    iOS view:
    iOS GlobalProtect Connected screen and notification icon

Reconnecting GlobalProtect

GlobalProtect is designed to stay connected at all times to keep you secure, but sometimes it may disconnect. You can re-establish the connection by launching GlobalProtect and it will automatically reconnect the VPN connection. You can also click the Connect button in the app.

Details

Article ID: 112514
Created
Thu 7/23/20 7:00 PM
Modified
Tue 11/17/20 4:32 PM