Installing GlobalProtect VPN client on a Windows computer

Accessing certain resources on the University's network requires that you use a secure VPN connection. To establish a VPN connection, you will use the GlobalProtect app that is available for both Windows and macOS platforms.

The GlobalProtect app is automatically pre-installed on all Windows 10 laptops that were joined to Azure Active Directory (AAD) and enrolled in Intune device and application management. On other computers, you can install the GlobalProtect app by following these steps.

  1. Downloading and Installing GlobalProtect
  2. Setting Up GlobalProtect
  3. Using GlobalProtect

Downloading and Installing Global Protect

Computer is Registered with the University of Windsor

If your computer is joined or registered with the University of Windsor (if you added a work/school account to your PC, or your PC was upgraded as part of the Y2K20 project), you can install it directly using the Company Portal as identified below. 

Click here if your computer is not registered

1. Press the Start menu and click on Company Portal.

2. In the Compay Portal apps menu, double-click on Global Protect.

3. Press the Install button in the upper right corner

4. Your PC will automatically download and install the software. After being installed, the VPN should automatically connect. 

After a minute or so, you will get a notification to enter your UWinID account username and password and to complete the Multi-Factor Authentication.

 

5. Proceed to section 3 of this document.

Computer is NOT Registered with the University of Windsor

If you do not have access to Company Portal, follow this procedure:

1. Browse to https://securelogin.uwindsor.ca (note the "s" in "https") and sign in with your UWin Account.
2. Click the Download Windows 64 bit GlobalProtect agent link to initiate download of the installation file. Save the file in your Downloads folder.
3. Open the downloaded file GlobalProtect64.msi to launch the installation wizard. 

During the installation process, you should not change any of the default settings. Simply click Next three times until you get to the Installation Complete screen.



Please note that you may be prompted for a confirmation to allow the installer to make changes to your system. Look for a highlighted icon in your Task bar. Click on it, then allow the changes to be made.

4. Click Close to complete the installation process.

 

Setting Up GlobalProtect

After installation, GlobalProtect typically launches automatically. 

1. The first screen will show the Welcome. click Get Started to continue.

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2. You'll be asked to enter the Portal address. Enter securelogin.uwindsor.ca in the Portal field and click on Connect. 

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3. When prompted, enter your UWinID@uwindsor.ca email and password and complete the Multi-Factor Authentication.

 

Using GlobalProtect

Once installed and configured, you can connect and disconnect from the VPN by clicking on the blue-green globe in the Task or Finder bars. The GlobalProtect client will provide pop-up notifications as it connects:

  

You can check the VPN connection status by checking the GlobalProtect icon on the far-right side of the Task bar, in the System Tray.  When disconnected, the green and blue globe has a red X on it:



When connected, the green and blue globe shows a gray shield:


 

 

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Article ID: 44347
Created
Tue 12/12/17 2:03 PM
Modified
Sun 9/1/24 5:33 AM

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