Installing GlobalProtect VPN client on a Windows computer

Accessing certain resources on the University's network requires that you use a secure VPN connection. To establish a VPN connection, you will use the GlobalProtect app that is available for both Windows and macOS platforms.

The GlobalProtect app is automatically pre-installed on all Windows 10 laptops that were joined to Azure Active Directory (AAD) and enrolled in Intune device and application management. On other computers, you can install the GlobalProtect app by following these steps.

  1. Downloading and Installing GlobalProtect
  2. Setting Up GlobalProtect
  3. Using GlobalProtect

Downloading and Installing Global Protect

Computer is Registered with the University of Windsor

If your computer is joined or registered with the University of Windsor (if you added a work/school account to your PC, or your PC was upgraded as part of the Y2K20 project), you can install it directly using the Company Portal as identified below. 

Click here if your computer is not registered

1. Press the Start menu and click on Company Portal.

2. In the Compay Portal apps menu, double-click on Global Protect.

3. Press the Install button in the upper right corner

4. Your PC will automatically download and install the software. After a minute or so, you will get a notification to enter your UWinID account username and password.

Sing In Portal
 

 

 

 

 

 

 

5. Proceed to section 3 of this document.

Computer is NOT Registered with the University of Windsor

If you do not have access to Company Portal, follow this procedure:

1. Browse to https://securelogin.uwindsor.ca (note the "s" in "https") and sign in with your UWin Account.
2. Click the Download Windows 64 bit GlobalProtect agent link to initiate download of the installation file. Save the file in your Downloads folder.
3. Open the downloaded file GlobalProtect64.msi to launch the installation wizard. 

During the installation process, you should not change any of the default settings. Simply click Next three times until you get to the Installation Complete screen.



Please note that you may be prompted for a confirmation to allow the installer to make changes to your system. Look for a highlighted icon in your Task bar. Click on it, then allow the changes to be made.

4. Click Close to complete the installation process.

 

Setting Up GlobalProtect

After installation, GlobalProtect typically launches automatically. The first screen will ask for the settings to connect to the VPN server.

1. Enter securelogin.uwindsor.ca in the Portal field and click on Connect.

 

 

 

 

 

 

 


2. When prompted, enter your UWinID or uwinid@uwindsor.ca email, then click on Connect.

UserID-password

 

 

 

 

 

 

 

 

 

 

Using GlobalProtect

Once installed and configured, you can connect and disconnect from the VPN by clicking on the blue-green globe in the Task or Finder bars. The GlobalProtect client will provide pop-up notifications as it connects:

  

You can check the VPN connection status by checking the GlobalProtect icon on the far-right side of the Task bar, in the System Tray.  When disconnected, the green and blue globe has a red X on it:



When connected, the green and blue globe shows a gray shield:


 

 

87% helpful - 68 reviews

Details

Article ID: 44347
Created
Tue 12/12/17 2:03 PM
Modified
Fri 10/28/22 10:39 AM

Related Articles (7)

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your computer makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for Apple Mac users.
Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The Palo Alto GlobalProtect software that you can install on your device sets up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for iOS (iPhone, iPad) and Android devices.
Because these computers are not connected directly to the University wired or WiFi networks, they and are unable to communicate with the University’s Key Management Server (KMS) in order to renew their Windows 10 license.
GlobalProtect on older versions of Windows gives a System Error after a new version of GlobalProtect has been installed.
Some users are receiving an error with GlobalProtect VPN related to a missing DLL mfs120u.dll. This is caused by having an out-dated version of the DLL installed on their machine.
POP and IMAP email clients cannot send messages using smtp.uwindsor.ca due to the server certificate being expired. Users should upgrade to the Outlook email client and configure their email accounts there.
Multi-Factor Authentication (MFA) combines two or more independent credentials - what you know (your password) with something you have (mobile phone) in order to create a second layer of security for your UWin Account. Even if someone knows your password, they will be prevented from accessing your account when it is protected by MFA.

Related Services / Offerings (1)

I.T. Services has deployed and maintains a number of firewalls, which are network systems that are designed to block unauthorized access while permitting legitimate network traffic. Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your device makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.