Installing GlobalProtect VPN client on macOS

(1) Open a Web brower and connect to https://securelogin.uwindsor.ca

Note: the httpS

Log in with your UWinID@uwindsor.ca and password.

securelogin.ca

 

 

 

(2) Download the “Mac 32/64 bit GlobalProtect agent”.

 

(3) Install the GlobalProtect agent by opening (double-click) the downloaded pkg file. 

The following images show the steps.  You do not have to change any of the default settings.

If you are running an older version of macOS (10.14 Mojave or older), you must also select "GlobalProtect System extensions".

You will be prompted to enter the user name and password of an administrator account on your Mac.

(4) Older macOS versions: Allow Access to the System Extension

If you are running an older version of macOS (version 10.14 Mojave or older), you must also allow the installed system extension. After installation, GlobalProtect will start and prompt you:

Press the Open Security Preferences button. In the General tab, you will see the message "System software from Palo Alto Networks was blocked."  Palo Alto Networks is the developer that created the software and provided the campus firewall.  

Press the Allow button.

(5) Establish the Secure Connection

GlobalProtect should launch automatically after installation. Enter the portal address securelogin.uwindsor.ca

Press the Connect button and another window will appear and you will be prompted for your uwinid@uwindsor.ca email, and password, then press Connect.

securelogin

 

 

 

 

 

 

 

 

 

 

 

 

 

Check the VPN connection status

There are two ways of checking to see if your secure connection is established.

 

(A) The first way is to check the GlobalProtect icon on the right side of the top menu bar. When disconnected, the green and blue globe has a red X on it:

When connected, the green and blue globe shows a gray shield:

(B) The second way is to check the Home tab in the GlobalProtect app. Above the Warnings/Errors box you will see the status.

 

 

 

 

 

 

 

 

 

 

 

 

Connecting and Disconnecting

Disconnecting and Connecting to the VPN can be done using the globe icon in the top menu bar:

   

Notes

During the installation, if you did not click on the Open Security Preferences button to allow the extension, you can still allow it. You can find detailed instructions in this article GlobalProtect on macOS stuck at Connecting

 

 

 

 

100% helpful - 13 reviews

Details

Article ID: 44348
Created
Tue 12/12/17 2:07 PM
Modified
Tue 9/20/22 9:07 PM

Related Articles (5)

Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The Palo Alto GlobalProtect software that you can install on your device sets up a tunnel which encrypts all traffic between your computer and the University firewall. This article is intended for iOS (iPhone, iPad) and Android devices.
GlobalProtect on macOS hangs when Connecting due to a security block. You can use System Preferences to give it security permission to run properly.
Error message Legacy System Extension is displayed to Mac users running older versions of GlobalProtect VPN client.
POP and IMAP email clients cannot send messages using smtp.uwindsor.ca due to the server certificate being expired. Users should upgrade to the Outlook email client and configure their email accounts there.
GlobalProtect versions older than 5.1.4 are incompatible with macOS 11.x (Big Sur)

Related Services / Offerings (1)

I.T. Services has deployed and maintains a number of firewalls, which are network systems that are designed to block unauthorized access while permitting legitimate network traffic. Virtual Private Network (VPN) technology provides secure remote access and secure data transmission between devices that are not connected to the University wired or wireless campus networks and University systems. The the Palo Alto GlobalProtect software that you can install on your device makes it seem as if it is on the campus network by setting up a tunnel which encrypts all traffic between your computer and the University firewall.