Body
Accessing certain resources on the University's network requires that you use a secure VPN connection. To establish a VPN connection, you will use the GlobalProtect app that is available for currently supported Windows, Linux and macOS platforms.
GlobalProtect is automatically installed on every administered University device. There is no need to install it.
For personal devices used for work or school - referred to as Bring-Your-Own-Devices or BYODs - you need to install GlobalProtect using one of the methods below.
Additional Information for using GlobalProtect on macOS is available at the bottom of this article as well.
Install GlobalProtect using Company Portal (Preferred Method)
The recommended method for installing GlobalProtect on macOS devices is using Company Portal. Using Company Portal ensures that the GlobalProtect client is pre-configured for the University VPN and receives updates and new features immediately after IT Services activates a new version.
If you enroll your device in Intune, you can install GlobalProtect from Company Portal with just a couple of clicks.
Manually Download and Install GlobalProtect (Alternative Method)
(1) Download the macOS GlobalProtect agent
Download the macOS GlobalProtect agent.
(2) Install the GlobalProtect agent by opening (double-click) the downloaded pkg file.
The following images show the steps. You do not have to change any of the default settings.
If you are running an older version of macOS (10.14 Mojave or older), you must also select "GlobalProtect System extensions".
You will be prompted to enter the user name and password of an administrator account on your Mac.
(3) Older macOS versions: Allow Access to the System Extension
If you are running an older version of macOS (version 10.14 Mojave or older), you must also allow the installed system extension. After installation, GlobalProtect will start and prompt you:
Press the Open Security Preferences button. In the General tab, you will see the message "System software from Palo Alto Networks was blocked." Palo Alto Networks is the developer that created the software and provided the campus firewall.
Press the Allow button.
(4) Establish the Secure Connection
GlobalProtect should launch automatically after installation. Enter the portal address securelogin.uwindsor.ca
Press the Connect button and another window will appear and you will be prompted for your uwinid@uwindsor.ca email, and password, then press Connect.
Additional Information
Check the VPN connection status
There are two ways of checking to see if your secure connection is established.
(A) The first way is to check the GlobalProtect icon on the right side of the top menu bar. When disconnected, the green and blue globe has a red X on it:
When connected, the green and blue globe shows a gray shield:
(B) The second way is to check the Home tab in the GlobalProtect app. Above the Warnings/Errors box you will see the status.
Connecting and Disconnecting
Disconnecting and Connecting to the VPN can be done using the globe icon in the top menu bar:
GlobalProtect on macOS Stuck at Connecting
During the installation, if you did not click on the Open Security Preferences button to allow the extension, you can still allow it. You can find detailed instructions in this article GlobalProtect on macOS stuck at Connecting.