Removal of Cortex XDR

Cortex XDR is required software on all university-owned computers. It is required for access to sensitive services and data and should only be removed in special circumstances. Most issues experienced with Cortex XDR can be resolved by adjusting the configuration.

Cortex XDR is designed with anti-tamper protections to prevent malware from disabling or removing the software. As a consequence, special steps need to be taken in order to remove the software if required.

Removal Process

If you feel Cortex needs to be removed from a device, please open a ticket with the Service Desk. In most cases the issue can be corrected by adjusting the Cortex configuration, allowing you to keep Cortex XDR on the device to protect from threats. The Service Desk can work with you to resolve the issue.

In the event that Cortex does need to be removed, the Service Desk can issue a remote removal request to cleanly remove the software from your device.

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Article ID: 147909
Wed 11/23/22 11:50 AM
Thu 11/24/22 8:25 AM