Guest Wi-Fi (eduroam) - How It Works

Guest Wi-Fi access is provided through the "eduroam" wireless network and are requested here. The University of Windsor offers guest Wi-Fi access in three ways:

• Daily keyword used to text to a number and get Wi-Fi log in credentials
• Ticket request for Wi-Fi access for a large event
• Ticket request to create wifi access accounts for an individual for a longer duration

How it works

Getting credentials

• Daily keyword:
  • Client contacts the IT Service Desk in person (lower level UCC 8:30am-4:30pm) or connect on Live Chat (Mon.-Fri., 10am-4:30pm) and is provided with the daily keyword
  • Client will text the daily keyword to 1-833-338-7626
  • Client will receive a text back within 5 minutes with the user name, password and instructions to sign in
• Ticket request for large event:
  • A UWindsor faculty or staff member submits a ticket
  • A unique keyword that fits the event is created and provided to the person who requested the event Wi-Fi access
  • The keyword and phone number should be made available to the event patrons by the event organizers
  • The event patrons text the event keyword to 1-833-338-7626
  • The event patrons will receive a text back within 5 minutes with the user name, password and instructions to sign in
• Ticket request for individual for longer duration:
  • A UWindsor faculty or staff member submits a ticket
  • Credentials and instructions on connecting will be sent to both the person who submitted the request and the person looking to get access.
  • Please allow 2-3 business days of lead time for the request to be processed.

Getting connected (After receiving credentials)

• iPhone/Android:
  • Download the geteduroam app from your respective app store
  • Launch the app
  • *IMPORTANT* When prompted for the institution, enter and select “eduroam Visitor Access Canada”
  • Enter the username and password that was provided
• Windows/MacOS:
  • Click on the wi-fi icon to see the wireless network options available
  • Select "eduroam" and click Connect
  • Enter the username and password that was provided