How to specify Reply-To address in Outlook

To have the replies of an email be delivered by default to someone else's mailbox instead of your own is possible when using the Outlook client.  However you must have access to the designated recipient's mailbox.  This is particularly useful when you want any replies that may come from an email being sent out to be delivered to a group mailbox.

To accomplish this, set the From address for messages sent out to the desired destination mailbox address.  This will cause messages when replied to, to be sent to this different email address instead of your own mailbox. You still can send email out from your normal address by default, but when you want to, you merely select the different email address.  Best of all, it’s easy to set up.  Here’s how:

  1. Select any of New Email, Reply, Reply All, or Forward commands on the Ribbon at the top of the Outlook desktop client
  2. Select the Options tab above the ribbon line
  3. Click on the “From” icon which opens up below it.
  4. Having done this, you’ll now see the From (with a down arrow) be displayed above the To… and Cc… and Subject fields.
  5. Click on the From button and put in the email address where you want the reply emails to be delivered to.  This will also set the return address to the value set.
  6. Simply send out the email as usual.
  7. That’s it.  Best part is that when you send out future emails, by default your normal email address is still indicated, and only when you want to change it to a different one, do you need to remember to just simply select it from the drop down button again.

Note, if upon sending an email as someone else you receive the message:  "This message could not be sent. You do not have the permission to send the message on behalf of the specified user. " then you don't have access to the  designated mailbox.  If you believe you should have access, open a ticket with the service desk at


Article ID: 62871
Sat 9/22/18 2:49 PM
Wed 9/26/18 8:14 AM