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Multi-Factor Authentication (MFA) combines two or more independent credentials - what you know (your password) with something you have (mobile phone) in order to create a second layer of security for your UWin Account. Even if someone knows your password, they will be prevented from accessing your account when it is protected by MFA.

This article explains how to configure your auth options before (recommended) or after MFA was enabled on your account.

The new MFA system requires that all faculty, staff and students create at least one second factor for authentication. The first factor is your password. This document outlines the various options for the second factor, and explains the pro's and con's of each one.

This article explains how to configure your authentication options after MFA was enabled on your account.

You can reset your MFA settings yourself following the instructions included as long as you have established your security questions. If you have not established your security questions, you need to submit a ticket or contact the IT Service Desk (hours and contact options) to reset your MFA method.

Not every mail app on mobile devices supports Multi Factor Authentication (MFA). This article outlines which Android, iOS, and BlackBerry mail and calendar apps work with Microsoft Office 365 and MFA.

If you have access to a computer, you may be able to update your MFA configuration to include your new phone following steps outlined in this article. If you can't, you have to submit a request by opening a ticket to have your MFA reset.

Some users reported that when accessing Security Info section on myprofile.microsoft.com to configure or update MFA authentication methods, an error message is displayed that says "An unexpected error has occurred."