Update the GlobalProtect VPN on your computer or device

Tags security vpn

How to update to the new VPN

The KBA will walk you through the steps to switch from the old portal: networklogin.uwindsor.ca to the new portal address: securelogin.uwindsor.ca

Note, some images may differ if you are using a Windows, Android or iOS device.

If you have not downloaded the GlobalProtect VPN software, please find the KBA to install it on your computer.

Windows Computers

Mac Computers

 

For Windows Computers

1. Access the GlobalProtect icon in your computer’s menu.

VPN Windows Icon

 

 

 

 

 

 

2. Select Settings from the application's menu

Windows VPN Settings

 

 

 

 

 

 

 

 

3. From the General tab, select networklogin.uwindsor.ca portal and select delete.

Windows VPN old Portal link

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Select Sign Out

 

 

 

 

 

 

 

 

 

 

 

 

 

5. A pop-up will appear, select OK

Windows VPN Ok

 

 

 

6. Enter the new portal address securelogin.uwindsor.ca and select Connect.

 

 

 

 

 

 

 

 

 

 

 

 

7. You will be prompted to enter your UWinID@uwindsor.ca, select Next

 

 

 

 

 

 

 

 

 

 

8. Enter your UWinID password, and select Sign In. You will be prompted to provide multi-factor authentication (MFA).

Password

 

 

 

 

 

 

 

 

 

 

9. Check Don’t show this again, and, select Yes, if you would like to stay signed in.

 

 

 

 

 

 

 

 

 

 

10. You will receive a prompt that you are connected to the VPN. The Gateway is set to "Internal" when on campus, when off-campus it is set to "gw-campus-external".

 

 

For macOS

1. Access the GlobalProtect icon in your computer’s menu.

VPN Icon

 

 

 

 

 

2. Select Settings

VPN Setting tab

 

 

 

 

 

 

 

3. From the General tab, select networklogin.uwindsor.ca portal and select minus (delete).

Select network portal and minus

 

 

 

 

 

 

 

 

 

 

4. Select Sign Out

Sign Out of VPN

 

 

 

 

 

 

 

 

 

 

5. A pop-up will appear, select Yes

 

 

 

 

 

 

 

6. Enter the new portal address securelogin.uwindsor.ca and select Connect.

 

 

 

 

 

 

 

 

 

 

 

 

 

7. You will be prompted to enter your UWinID@uwindsor.ca, select Next

 

 

 

 

 

 

 

 

 

 

8. Enter your UWinID password, and select Sign In. You will be prompted to provide multi-factor authentication (MFA).

Password

 

 

 

 

 

 

 

 

 

 

9. Check Don’t show this again, and, select Yes, if you would like to stay signed in.

 

 

 

 

 

 

 

 

 

 

10. You will receive a prompt that you are connected to the VPN. The Gateway is set to Internal when on campus, when off-campus it is set to gw-campus-external.

VPN-Gateway

 

 

 

 

 

 

 

 

 

 

 

 

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Details

Article ID: 144793
Created
Wed 7/6/22 3:42 PM
Modified
Thu 7/7/22 3:48 PM