When trying to install the LsAgent on a device running macOS Monterey, the following error message comes up when trying to open a downloaded file: “The disc image couldn’t be opened. The disk image is corrupted”
![](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=b18c516b-e810-4d9a-8718-6c1f2ef5313d.png)
This issue was reported to Lansweeper technical support and they were able to reproduce it. It was escalated to the development team for further investigation. Once a root cause is determined a fix will be added in a future release. When a fix for this issue is added it will be referenced as LAN-11502 on this page: https://www.lansweeper.com/changelog/
In the mean time, the following workaround was provided:
- In Finder, go to Applications -> Utilities -> Terminal
- Go to the download pad of the LsAgent dmg file
- Mount that file using hdiutil attach LsAgent-osx_8.4.100.43.dmg
- After mounting the file, you should have the mounted image in Finder from where you can start installer:
![](https://uwindsor.teamdynamix.com/TDPortal/Images/Viewer?fileName=2e00be0f-6ff9-4298-848c-3f795fea7c2f.png)