Device management related topics.

Categories (10)

Intune MDM

Microsoft Intune Mobile Device Management (MDM), Endpoint Manager portal.


Lansweeper is an IT asset management and Network Inventory software used by IT Services.

ConnectWise Control (ScreenConnect)

ConnectWise Control is a self-hosted remote desktop software application that has remote support, remote access, and remote meeting capabilities. ConnectWise Control was originally named ScreenConnect.

Software Support

Microsoft Office, Lotus Notes, virus protection, Novell client, operating systems (Windows & Mac OS X), and browsers.

Active Directory (AD) & Azure AD

Articles related to Azure AD, on-prem AD Domain, AD print queues & file servers


Windows 10 is the latest version of Microsoft's operating system.

Endpoint Protection (Antivirus)

Software that protects your devices from viruses, spyware and other threats.

Device Encryption

Device encryption protects data stored on the device fro unauthorized access when device is lost or stolen.

Classrooms & Computer Labs

Documentation on computer labs on campus and classroom computers.

Multi-Factor Authentication (MFA)

Instructions for setting up MFA on UWin Account.

Articles (16)

Apple Hardware Support

How to begin a warranty call or correct a hardware problem for Apple devices.

Computer naming convention

As of  May 1, 2018, I.T. Services adopted a new naming convention for managed computers running Windows and macOS operating systems. Computer name will consist of two parts separated by a dash: TLC-123456, where "TLC" is a three letter departmental code, and "123456" is a TeamdDynamix Asset ID.

Dell Member Purchase Program

This article summarizes the Dell Member Purchase Program benefits and instructions on how to access the discount.

How to find your Mac computer name

How to find your Windows computer name

How to find your Windows computer name

Every Windows computer has a name to help identify it on a network. Here are several methods for finding it out.

How to obtain a model number and serial number of a computer running macOS?

The easiest way to find your serial number depends on your situation. If your Mac turns on, you can find the serial number right in the interface. If it doesn’t turn on, you’ll need to locate it on the case or original packaging.

Microsoft Company Portal

Microsoft Company Portal is an app that faculty and staff at the University of Windsor use to manage their workstations.

Microsoft Surface - Recommended Devices and Education Discounts

Summary of Microsoft Surface Educational discount and preferred business line models / warranty.

Setup of Public Digital Displays

How to setup digital signage machines also known as Public Displays

Student Computing Resource Requirements

Recommended minimum computing resources for students

What are the recycling procedures for printer/copier toner cartidges?

Procedures regarding returns for recycling of laser cartridges and toner.

What is the proper procedure for disposing computers, monitors, printers and cell phones (eWaste)?

Computer Equipment no longer needed, this is the process on how to dispose it.

Y2K20 Why? I am using Windows 10 and an older version of Office

Rationale for upgrading from an older version of Office.

Y2K20 Why? I am using Windows 10 and Office 365

Y2K20 Why? for current users of Windows 10 and Office 365

Loaner Devices From ITS

ITs loaner device process.